Mara Veal Email & Phone Number

North Carolina, United States

In my role as an Account Executive at Fooda, I manage 50 accounts and foster relationships with hundreds of restaurants. I oversee daily operations, addressing on-site issues and ensuring smooth functionality. My responsibilities include:- On-Site Management: Resolving daily operational challenges to maintain optimal service levels.- Equipment and Marketing Coordination: Ordering necessary equipment and implementing marketing strategies to enhance account visibility and engagement.- Account Launches: Successfully launching new locations around the U.S. Setting up equipment, and training restaurants. - Security Submissions: Managing background checks and security submissions to uphold compliance and safety standards.My focus is on delivering exceptional service and support, driving success for both our clients and their restaurant partners.

As a Quality Assurance Specialist at Ehealth, I was responsible for grading phone calls to ensure that call center employees adhered to compliance standards. My key responsibilities included:- Call Evaluation: Assessing calls based on established criteria to ensure compliance with company policies and regulations.- KPI Management: Meeting key performance indicators (KPIs) to ensure timely completion and grading of calls, contributing to overall team performance.- Feedback and Reporting: Providing constructive feedback to call center employees, helping them improve their performance and adherence to standards.My role was crucial in maintaining high-quality service and compliance, ultimately supporting the organization’s commitment to excellence in customer care.

Bachelor Of Science - Bs, Computer Science, Junior

Certification, Ux/Ui Design, 4.0

Associate Of Science - As, Criminal Justice And Corrections, 3.68