•Engaged in continuous improvement activities, soliciting feedback from project team members,stakeholders, and customers.•Applied the feedback to conduct post-project analyses, identifying areas for enhancement andimplementing process changes for future projects.•Proposed the integration of change management into the current project management process,resulting in a 30% reduction in response time.•Implemented the Lessons Learned methodology from Agile after each project.•Established a comprehensive repository to document critical aspects of projects under myleadership, achieving a resource for other Project Managers to reference and consult.

•Reduced defects in the production environment by 40% through the implementation of userfeedback techniques in the regular processes. This enabled us to identify and rectify issues, meetuser expectations, and fine-tune products before their launch.•Achieved a 40% increase in product usage by actively engaging with end-users through interviews,observations, and identifying their specific needs.•Implemented a Features Library, allowing users to access comprehensive information on how toeffectively utilize the software tool.•Spearheaded the promotion and successful implementation of software language translation intoSpanish, resulting in a 50% increase in product adoption in the Latin American market.

•Achieved a 20% increase in the success rate of launching Value-Added Services (VAS) intoproduction, through meticulous planning and execution.•Implemented a comprehensive Reporting Dashboard, providing real-time updates to all projectteams and customers, enhancing transparency, and facilitating better decision-making duringproject launches.•Introduced a proposal to transition to SharePoint for efficient project documentation management, ensuring easy access for future references, streamlined collaboration, and improvedproject traceability.

ISSSTE’s DATA NETWORK UPGRADE -Basic Configuration of Cisco switches -ATP managing. -Remote troubleshooting -Monitoring. -Reporting. -IPs and configurations inventory.