Mara Cardeira Email & Phone Number

Lisbon, Portugal

• KPI´S monthly follow up with mains customers • Control reception and lapse time orders • Coordinates and supervises the customer Service Team • Coordinates and supervises master data base maintenance, purchasing orders and issues services • Supervises alignment between products catalogue and customers’ orders; • Supervises customers agreements compliance, and their maintenance, as well payments received • Coordinates with logistics & sales product delivery to customers • Supervises customers credit control and established limits • Takes decisions to correct deviation from established plans • Ensures provisions are well done according to plan situation analyzed by their team • Complaint management. • Implementation of continuous improvement processes •Salesforce Veeva -CRM - 2 years as local Admin ( supporting teams sales field; creating users, changing hierarchies, managing the catalog; implementing improvements according to the country's specific needs; whenever new features were available, I attended the meetings and together with the managers we decided if was to implement them in Portugal)

Alverca Do Ribatejo, Lisboa, Portugal

• Leadership and coordination of teams in Customer Service functions • Management major accounts • Monitoring and evaluation of Levels of Service – KPI´s • Commercial rates • Operational management follow-up meetings with Clients • Implementation of continuous improvement actions • To ensure Quality Audits on Customer Service • Monitoring and preparation of annual inventories • Coordination and implementation of new business • Complaint management • Implementation e-commerce processes • Implementation and coordination of the Kaizen-Lean methodology in the organization •

Lisboa E Região, Portugal

• KPI´S monthly follow up with mains customers • Control reception and lapse time orders • Coordinates and supervises the customer Service Team • Coordinates and supervises master data base maintenance, purchasing orders and issues services • Supervises alignment between products catalogue and customers’ orders; • Supervises customers agreements compliance, and their maintenance, as well payments received • Coordinates with logistics & sales product delivery to customers • Supervises customers credit control and established limits • Takes decisions to correct deviation from established plans • Ensures provisions are well done according to plan situation analyzed by their team • Complaint management. • Coordinates and implementation of various projects • Implementation of continuous improvement processes • Implementation e-commerce processes • Implementation EDI / DESADV message

• Leadership and coordination of teams in Customer Service functions • Management major account • Monitoring and evaluation of Levels of Service – KPI´s • Commercial rates • Operational management follow-up meetings with Clients • Implementation of continuous improvement actions • To ensure Quality Audits on Customer Service • Monitoring and preparation of annual inventories • Coordination and implementation of new business • Complaint management • Implementation e-commerce processes • Implementation and coordination of the Kaizen-Lean methodology in the organization •

Lisboa

• Leadership and coordination of teams in operational functions at national level - daily management • Operational Activity Management – Levels of Service, Productivity control – KPI´s • Organization of the Operation’s Logistics Flowchart – Layout customization • Planning, coordination and control of the Online Store - Stock Management • Product sales analysis according to seasonality and promotional campaigns • Implementation of continuous improvement actions in several stores with the Home Delivery Service • To ensure Quality Audits on Customer Service • Implementation and coordination of the Kaizen-Lean methodology in the organization • Complaint management

Lisboa

• To ensure the entire logistics flow of damaged equipment and sending for repair; • Daily stock management; • To ensure compliance with SLA’s; • Complaint management.