Mara Cardeira Email & Phone Number

• KPI´S monthly follow up with mains customers
• Control reception and lapse time orders
• Coordinates and supervises the customer Service Team
• Coordinates and supervises master data base maintenance, purchasing orders and issues services
• Supervises alignment between products catalogue and customers’ orders;
• Supervises customers agreements compliance, and their maintenance, as well payments received

Alverca Do Ribatejo, Lisboa, Portugal

• Leadership and coordination of teams in Customer Service functions
• Management major accounts
• Monitoring and evaluation of Levels of Service – KPI´s
• Commercial rates
• Operational management follow-up meetings with Clients
• Implementation of continuous improvement actions

Lisboa E Região, Portugal

• KPI´S monthly follow up with mains customers
• Control reception and lapse time orders
• Coordinates and supervises the customer Service Team
• Coordinates and supervises master data base maintenance, purchasing orders and issues services
• Supervises alignment between products catalogue and customers’ orders;
• Supervises customers agreements compliance, and their maintenance, as well payments received

• Leadership and coordination of teams in Customer Service functions
• Management major account
• Monitoring and evaluation of Levels of Service – KPI´s
• Commercial rates
• Operational management follow-up meetings with Clients
• Implementation of continuous improvement actions

Lisboa

• Leadership and coordination of teams in operational functions at national level - daily management
• Operational Activity Management – Levels of Service, Productivity control – KPI´s
• Organization of the Operation’s Logistics Flowchart – Layout customization
• Planning, coordination and control of the Online Store - Stock Management
• Product sales analysis according to seasonality and promotional campaigns
• Implementation of continuous improvement actions in several stores with the Home Delivery Service

Lisboa

• To ensure the entire logistics flow of damaged equipment and sending for repair;
• Daily stock management;
• To ensure compliance with SLA’s;
• Complaint management.