Maraea Ford Email & Phone Number

Strathpine

Australia

● I meticulously provided domestic support to 15 elderly clients per week by following care plans and maintaining high cleanliness standards resulting in increased satisfaction ratings from clients and their families, with a 95% client satisfaction score.● I maintained professional boundaries with clients and their families by adhering to organisational policies and safety protocols resulting in enhanced trust and confidence in our services.● I demonstrated the ability to work independently and effectively with elderly clients by successfully completing tasks according to care plans and providing companionship resulting in improved quality of life and well-being for clients.● I effectively communicated with diverse clients and collaborated within a team environment by actively participating in weekly team meetings and addressing client concerns promptly leading to improved coordination and efficiency in delivering support services.

North Lakes

● Provided exceptional customer service. Engaged with clients in a friendly and professional manner, addressing their needs promptly and effectively. Enhanced client satisfaction and loyalty, leading to positive word-of-mouth referrals and business growth.● Managed reception duties efficiently in a high-pressure environment. Handled two phone lines simultaneously, while also managing a queue of clients at the door and attending to incoming emails. Ensured smooth and prompt communication with clients, resulting in enhanced customer satisfaction and retention rates.● Implemented effective communication strategies. Utilised clear and concise communication techniques to manage client inquiries and coordinate with team members. Facilitated smooth communication flow both internally and externally, contributing to improved client relationships and operational effectiveness.● Successfully managed a team of 10 therapists and 3 injectors, overseeing daily operations and ensuring adherence to clinic standards and protocols. Resulted in improved clinic performance and client satisfaction, leading to increased loyalty and retention rates.● Fostered a collaborative and productive work environment. Cultivated a culture of open communication and teamwork, leading to improved morale and performance among team members. Enhanced efficiency and effectiveness in clinic operations, ultimately contributing to the overall success and reputation of the clinic and making it the top-performing clinic.● Implemented efficient clinic operations. Streamlined appointment scheduling processes and inventory management systems, resulting in improved efficiency and cost-effectiveness. Enhanced operational efficiency led to increased productivity and profitability for the clinic, ultimately benefiting the business as a whole.

Bachelor'S Degree, Nursing Science

Diploma Of Education, Salon/Beauty Salon Management/Manager