Subdirector De Canales Alternos
Current
Jul 2023 - Present
AeroLeads people directory · profile
Mara Haydeé González Iturbe Email & Phone Number
Passionate about Customer Experience | User Experience | Service Design | CRM | Loyalty | Digital Marketing
at
BANORTE SEGUROS Y PENSIONES
1 work email found
@usaria.mx
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Passionate about Customer Experience | User Experience | Service Design | CRM | Loyalty | Digital Marketing
Location
San Pedro Garza García, Nuevo León, Mexico
Company size
Who is Mara Haydeé González Iturbe? Overview
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Quick answer
Mara Haydeé González Iturbe is listed as Passionate about Customer Experience | User Experience | Service Design | CRM | Loyalty | Digital Marketing at BANORTE SEGUROS Y PENSIONES, a with 110 employees, based in San Pedro Garza García, Nuevo León, Mexico. AeroLeads shows a work email signal at usaria.mx and a matched LinkedIn profile for Mara Haydeé González Iturbe.
Mara Haydeé González Iturbe previously worked as Subdirector de canales alternos at Banorte Seguros Y Pensiones and Head of customer experience and customer service at Dupplo. Mara Haydeé González Iturbe holds Master'S Degree, Digital Customer Experience, Master from Iebs.
Company email context
Email format at BANORTE SEGUROS Y PENSIONES
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*@usaria.mx
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AeroLeads found 1 current-domain work email signal for Mara Haydeé González Iturbe. Compare company email patterns before reaching out.
Profile bio
About Mara Haydeé González Iturbe
Mara Haydeé González Iturbe is a Passionate about Customer Experience | User Experience | Service Design | CRM | Loyalty | Digital Marketing at BANORTE SEGUROS Y PENSIONES. She possess expertise in leadership, oratoria, public speaking, selling skills, online marketing and 24 more skills. She is proficient in Alemán and Inglés.
Listed skills include Leadership, Oratoria, Public Speaking, Selling Skills, and 25 others.
Current workplace
Mara Haydeé González Iturbe's current company
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Banorte Seguros Y Pensiones
Employees
110
AeroLeads page
8 roles
Mara Haydeé González Iturbe work experience
A career timeline built from the work history available for this profile.
Head Of Customer Experience And Customer Service
Develop a cx cultureDevelop a Voice of the customer plan (Csat, NPS, CES)Increase customer satisfaction in each touchpointCustomer journey and service blueprint management Customer service managementCRM management
Feb 2023 - Jul 2023
Customer Experience Sr. Manager
Aug 2022 - Nov 2022
Customer Experience And Customer Relationship Manager
- Increase the customer lifetime value, thru experience design.- Increase the Share of Wallet, thru customer segmentation- Define measures and metrics of satisfaction thru the customer journey which help to know where the biggest problems are and focus on them. A better NPS and CSat is going to help to increase the earnings of the company and to get loyalty.- Develop a company Customer-Centric Culture.- Proud leader of 7 collaborators
Nov 2018 - Aug 2022
Ux Lead
- Sr. UX Consultant for PJEN (Poder judicial del Estado de Nuevo León)- UX Research (Etnographies, Interviews and surveys mostly)- Defined the customer journey as is and redesign the customer journey to be.- Designed the information architechture, labeling plasmed on low fidelity wireframes. - Usability tests (first click testing, systematic usability scale...) on low fidelity wireframes to prevent and reduce mistakes on dev phase.
Mar 2018 - Nov 2018
Account Manager
Dec 2016 - Mar 2018
Consultor Ux
UX Consultant for different projects about user research, UX design, CX and Service Design strategies.Account manager for a year improving relationship with important brands and increasing the number of leads for a future opportunities. Experienced on different markets as Financial, Telecommunications services, E commerce, Sports clothing brands, loyalty programs and fligh companies.
Oct 2015 - Dec 2016
Mar 2015 - Oct 2015
4 education records
Mara Haydeé González Iturbe education
Master'S Degree, Digital Customer Experience, Master
Maestría, Diseño Gráfico
Specialist Degree, Digital Marketing
Licenciatura, Marketing, Licencenciatura En Mercadotecnia
Universidad Marista De Nayarit
FAQ
Frequently asked questions about Mara Haydeé González Iturbe
Quick answers generated from the profile data available on this page.
What company does Mara Haydeé González Iturbe work for?
Mara Haydeé González Iturbe works for BANORTE SEGUROS Y PENSIONES.
What is Mara Haydeé González Iturbe's role at BANORTE SEGUROS Y PENSIONES?
Mara Haydeé González Iturbe is listed as Passionate about Customer Experience | User Experience | Service Design | CRM | Loyalty | Digital Marketing at BANORTE SEGUROS Y PENSIONES.
What is Mara Haydeé González Iturbe's email address?
AeroLeads has found 1 work email signal at @usaria.mx for Mara Haydeé González Iturbe at BANORTE SEGUROS Y PENSIONES.
Where is Mara Haydeé González Iturbe based?
Mara Haydeé González Iturbe is based in San Pedro Garza García, Nuevo León, Mexico while working with BANORTE SEGUROS Y PENSIONES.
What companies has Mara Haydeé González Iturbe worked for?
Mara Haydeé González Iturbe has worked for Banorte Seguros Y Pensiones, Dupplo, Dmx, Dimex Capital, and Interfactura, Sapi De Cv.
How can I contact Mara Haydeé González Iturbe?
You can use AeroLeads to view verified contact signals for Mara Haydeé González Iturbe at BANORTE SEGUROS Y PENSIONES, including work email, phone, and LinkedIn data when available.
What schools did Mara Haydeé González Iturbe attend?
Mara Haydeé González Iturbe holds Master'S Degree, Digital Customer Experience, Master from Iebs.
What skills is Mara Haydeé González Iturbe known for?
Mara Haydeé González Iturbe is listed with skills including Leadership, Oratoria, Public Speaking, Selling Skills, Online Marketing, Customer Experience Transformation, Graphic Design, and Microsoft Powerpoint.
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