Mara Haydeé González Iturbe

Mara Haydeé González Iturbe Email and Phone Number

Passionate about Customer Experience | User Experience | Service Design | CRM | Loyalty | Digital Marketing @ BANORTE SEGUROS Y PENSIONES
Mara Haydeé González Iturbe's Location
San Pedro Garza García, Nuevo León, Mexico, Mexico
Mara Haydeé González Iturbe's Contact Details

Mara Haydeé González Iturbe work email

Mara Haydeé González Iturbe personal email

n/a
About Mara Haydeé González Iturbe

Mara Haydeé González Iturbe is a Passionate about Customer Experience | User Experience | Service Design | CRM | Loyalty | Digital Marketing at BANORTE SEGUROS Y PENSIONES. She possess expertise in leadership, oratoria, public speaking, selling skills, online marketing and 24 more skills. She is proficient in Alemán and Inglés.

Mara Haydeé González Iturbe's Current Company Details
BANORTE SEGUROS Y PENSIONES

Banorte Seguros Y Pensiones

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Passionate about Customer Experience | User Experience | Service Design | CRM | Loyalty | Digital Marketing
Employees:
110
Mara Haydeé González Iturbe Work Experience Details
  • Banorte Seguros Y Pensiones
    Subdirector De Canales Alternos
    Banorte Seguros Y Pensiones Jul 2023 - Present
    Monterrey, Nuevo León, Mexico
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  • Dupplo
    Head Of Customer Experience And Customer Service
    Dupplo Feb 2023 - Jul 2023
    Develop a cx cultureDevelop a Voice of the customer plan (Csat, NPS, CES)Increase customer satisfaction in each touchpointCustomer journey and service blueprint management Customer service managementCRM management
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  • Dmx
    Customer Experience Sr. Manager
    Dmx Aug 2022 - Nov 2022
    Monterrey Y Alrededores, México
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  • Dimex Capital
    Customer Experience And Customer Relationship Manager
    Dimex Capital Nov 2018 - Aug 2022
    Monterrey Y Alrededores, México
    - Increase the customer lifetime value, thru experience design.- Increase the Share of Wallet, thru customer segmentation- Define measures and metrics of satisfaction thru the customer journey which help to know where the biggest problems are and focus on them. A better NPS and CSat is going to help to increase the earnings of the company and to get loyalty.- Develop a company Customer-Centric Culture.- Proud leader of 7 collaborators
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  • Interfactura, Sapi De Cv
    Ux Lead
    Interfactura, Sapi De Cv Mar 2018 - Nov 2018
    Monterrey Y Alrededores, México
    - Sr. UX Consultant for PJEN (Poder judicial del Estado de Nuevo León)- UX Research (Etnographies, Interviews and surveys mostly)- Defined the customer journey as is and redesign the customer journey to be.- Designed the information architechture, labeling plasmed on low fidelity wireframes. - Usability tests (first click testing, systematic usability scale...) on low fidelity wireframes to prevent and reduce mistakes on dev phase.
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  • Usaria
    Account Manager
    Usaria Dec 2016 - Mar 2018
    Monterrey Y Alrededores, México
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  • Usaria
    Consultor Ux
    Usaria Oct 2015 - Dec 2016
    UX Consultant for different projects about user research, UX design, CX and Service Design strategies.Account manager for a year improving relationship with important brands and increasing the number of leads for a future opportunities. Experienced on different markets as Financial, Telecommunications services, E commerce, Sports clothing brands, loyalty programs and fligh companies.
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  • Grupo 4S
    Research Analyst
    Grupo 4S Mar 2015 - Oct 2015
    Monterrey Y Alrededores, México
    Market Research Analysis.
    View

Mara Haydeé González Iturbe Skills

Leadership Oratoria Public Speaking Selling Skills Online Marketing Customer Experience Transformation Graphic Design Microsoft Powerpoint Ventas Usabilidad Data Analysis English Negotiation Customer Relationship Management Publicidad Microsoft Office Customer Experience Management Microsoft Word Marketing Microsoft Excel Corel Draw Customer Service Mercadotecnia Customer Experience Analysis Marketing En Internet Public Relations German Redes Sociales Liderazgo

Mara Haydeé González Iturbe Education Details

Frequently Asked Questions about Mara Haydeé González Iturbe

What company does Mara Haydeé González Iturbe work for?

Mara Haydeé González Iturbe works for Banorte Seguros Y Pensiones

What is Mara Haydeé González Iturbe's role at the current company?

Mara Haydeé González Iturbe's current role is Passionate about Customer Experience | User Experience | Service Design | CRM | Loyalty | Digital Marketing.

What is Mara Haydeé González Iturbe's email address?

Mara Haydeé González Iturbe's email address is ma****@****aria.mx

What schools did Mara Haydeé González Iturbe attend?

Mara Haydeé González Iturbe attended Iebs, Universidad De Monterrey, Universidad De Monterrey, Universidad Marista De Nayarit.

What are some of Mara Haydeé González Iturbe's interests?

Mara Haydeé González Iturbe has interest in Estrategias De Venta, Política, Diseño De Imagen, Administración, Aumento De Ventas, Publicidad, Mercadotecnia.

What skills is Mara Haydeé González Iturbe known for?

Mara Haydeé González Iturbe has skills like Leadership, Oratoria, Public Speaking, Selling Skills, Online Marketing, Customer Experience Transformation, Graphic Design, Microsoft Powerpoint, Ventas, Usabilidad, Data Analysis, English.

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