Mara Green Email & Phone Number

Charlotte, Nc, Us

-Oversee the end-to-end renewal process for existing customers-Build, implement, and manage renewals process and guidelines-Proactively engage with customers approaching renewal.-Address customer concerns, answer inquiries, and provide value-added solutions.-Collaborate with sales, customer success, and finance teams as needed.-Ensure all renewal processes adhere to company policies and compliance standards.-Monitor and track customer satisfaction related to renewals.-Address any issues or concerns raised by customers.

-Supervises and administers financial operations for customer accounts-Directs account renewals-Coordinates contract management and general processes-Administers and manages the internal Tech Stack -Cultivates and manages technical partnerships and integrations-Takes charge of account and Customer Relationship Management

-Work closely with customers to troubleshoot technical issues and recommend best practices of varying complexity via email, live chat, phone, and video conferences. -Respond to customer inquiries in a timely manner while providing world-class care to strengthen retention and loyalty. -Become a subject matter expert in all things recruiting and hiring in order to help improve our customer's processes and provide a valuable recruiting solution for our customers-Work cross-functionality with the Product & Engineering team’s to share customer requests and troubleshooting tickets to improve the customer experience.-Manage and oversee projects to streamline internal process

Wellesley, Massachusetts, United States

The University Of Central Florida

•Planned, monitored, controlled, and executed events•Led board of executives in managing the organization•Tabled for the organization at major networking events and career fairs •Completed authorized officer and financial trainings

•Controlled the development of an app for the Wellness and Health Promotion Services Department at UCF•Created and led 3 teams of 8 students in order to create 3 prototypes for the app•Worked with ModoLabs App software creation at UCF and utilized online training•Utilized agile project management

West Palm Beach, Florida Area

Played the role as greeter and phone operator. Acted as a liaison between customers and sales associates and management. Assisted in the planning and conducting of events such as car unveilings or customer appreciation events and car meets.Took and completed 23 online training courses for Ferrari models and customer relation techniques.

West Palm Beach, Florida Area

Assisted in the Marketing department running online ADs monthly and tracking customer interaction. Assisted in customer service and customer relations.

Master Of Science In Management In Entrepreneurial Leadership, Business Entrepreneurship

Bachelor'S Degree, Business Administration And Management, General

Activities and Societies: President, Knights Association of Project Management