Marah Eid Email & Phone Number

Dubai, United Arab Emirates

United Arab Emirates

• Efficiently managed high-volume incoming calls, maintaining a positive customer service attitude.• Handled guest check-ins/check-outs, scheduling, and financial transactions, enhancing guest experience.• Developed comprehensive customer service skills, spanning front desk operations to administrative tasks.• Oversaw guest reception, check-ins, and accurate record maintenance, ensuring operational efficiency.• Communicated guest feedback to management, facilitating effective interdepartmental collaboration.• Assisted guests with inquiries about hotel services, in-house events, and local attractions.• Managed guest registration processes, including pre-registrations, room assignments, and cancellations.• Performed key back-office tasks, including document processing and office supply management.

Syria

• Managed high number of phone calls maintaining a positive and helpful attitude and tune.• Scheduling arrivals of guests, meeting their needs and cash handling.• Assist guest with their luggage from the door up to the room.• Developed excellent customer service skills through all aspects of operation: front desk to admin.• Responsible for welcoming guests, checking in, and managing guest records.• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests or other departments.

Tartous, Syria

• Perform network maintenance and system upgrades.• Provide local support and troubleshooting to resolve issues with departments.• Liaise with vendors and other IT personnel for problem resolution.• Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure.