Internal Branding and Communication – wrote, edited, and distributed materials for communicationBuilt and managed a community on yammer with more than 27000 member'sTracked and monitored engagement activity to assess impact of initiatives and for future improvementsCreating a knowledge base with all documents and video guides (animated & demos)Building M365 Champions Community with a defined road mapPlanned M365 training sessions and other interactive sessions - Maintained a calendarRedesigning Setup guides, Manuals, and share point sites in an interactive and engaging format eManaged relations vendors Microsoft, Skill soft for training, future roadmap and new updatesCollected data to design content and collateral (Templates, videos, flyers, and animations)Presented complex information in an interactive and engaging format focusing on end usersImproving end-user experience via technology, training, and interactive contentDriving change management for better use of applications and hardware

(6months as a part-time consultant & 6 Months fulltime from July 2019)• Managed the ongoing development and deployment of fresh marketing creative communications• Recruited new affiliates, joint venture partners, and strategic partners• Oversaw the development and distribution of marketing tools and sales creative• Making sure all clients goals and objectives are being met• Participated and contribute to new business efforts• Provide direction and supervision on all media campaigns• Increased the performance of campaigns through data analysis and optimization• Planned and executed Social Media Campaigns• Conducted Analytics and budgeting for Digital Marketing• Developed AdWords strategy, SEO strategy, SEM Strategy• Optimized previous website to enhance user experience

- Managed 5 Luxury brand stores in Dubai and Abu Dhabi - Setup and trained team on Customer Relations and Sales techniques- Created customised Training programme for each member of the sales team- Successfully completed and implemented enhanced customer experience project- Managed and enhanced Inventory system - Vend HQ- Archived Sales Targets- Advising on Marketing Plan

- Created and implemented a Marketing plan- Created marketing materials such as flyer, ads and presentations- Worked closely with the CRM team to implement marketing automation- Executed Email marketing campaigns

• Developed and managed all marketing activities and strategies • Managed digital content including creation of Marketing Material • Coordinating and working with Press and PR agencies• Responsible for the company’s marketing budget.• Planned and implemented promotional campaigns for acquiring sponsorship• Managed the brand and corporate identity• Monitored and reported on effectiveness of marketing communications.• Created a wide range of different marketing materials.• Created and implemented Process and Policies for CRM and Database Management

-Marketing and Sales (E-commerce)-Planning marketing strategies Social media, Online Marketing and sales-Contacting clients and racers for sponsorship and advertisement-Managing online sales on eBay and Amazon and other portals.-Handling Logistics & Administrative activities.-Market research in Asia, USA, UK and Gulf Region-Managing SEO and content on Titax main website

Handling day to day CRM operations Deciding on the CRM platform structure and architecture ensuring it works seamlessly across the organisation and captures all required information at key points in the customer life cycle,Customer Journey Mapping analysing touch points with the organisation.Working closely with all departments to ensure the CRM works effectively for all aspects of the company.Overseeing direct communications with customers through the CRM.Monitor and maximise customer lifetime value strategies ensuring maximum profitability.Ensuring the database is segmented effectively for targeted marketing activities.Overseeing the migration of all direct communications to lower cost mediums such as SMS and email. Developing testing strategies for all aspects of the CRM to ensure the most effective approach for the company and its productsMonitor relationships with existing customers through CRM systemsEnsure the CRM system provides an effective sales funnelDevelop and implement marketing techniques that will drive new customersPlan and manage multi-channel marketing campaignsSuggest new methods to address customers’ needsTrack marketing metrics and trends, like conversion rates and web analyticsAssist with organising promotional events to reach prospective customersReview and select CRM software that meets our company’s needsConduct market research to follow trends and competitionMarketing automation for Email, SMS and Marketing CampaignDesigning iPad app for capturing Leads on events and Sales LaunchesDeveloping E-Services App Contact Centre -Managing contact centre for multiple regions Managing Customer support team- Managing Customer complaints and supportMaintaining SLAHandling daily operations in the contact centreIVR flow design and recordingQuality training for Contact Centre agentsWork force ManagementWeb chat implementationEmail ManagementCreating policies and procedures Conducting customer satisfaction survey

Editing and maintaining college websiteUsing WordPress CMS and PluginsWorking on SEORepairing broken Links and URLSWorking on new CMS project for new website Researching on new CMS systemsUsing Google Analytics and Google webmaster tools.

" Marketing university programs on portals " Working with the PR, Marketing and Social media team to create web content " Supporting staff members and academics with CMS queries& Technical Issues " Support team with administrative work when required " Attending phone calls and replying to emails for line manager" Keeping a record from meetings" Organizing and scheduling photo shoot event " Assisting students and staff members with technical queries" Writing, Editing, Migrating, Redesigning and updating content using CMS" Implementing SEO techniques using open text CMS, Red Dot CMS and HTML " Using Google analytics and site improvements to maintain quality and standards " Correcting URL's and Page title and Repairing broken links Copywriting content " Redesigning and editing the World Wise Learning Centre's section on the university website Managing and creating new section on the webpage" Managing Blog and Google Calendar Administering the centre on daily basis" Organizing meeting with web team and graphic designers