Develop and implement recruiting strategies to source the best talent & crafting the manpower plan.Implement Employer Branding best practices & strategies to attract top talents.Conduct job and task analysis to document job duties and requirements.Teaming up, consult and interact with hiring managers on hiring strategies to build technical job descriptions and hiring needs for various job positions.Headhunt & hire potential candidates on niche platformsPerform pre-screening calls to analyze applicants’ competencies and technical abilities.Interview candidates using different methods (technical assessments and behavioral questions).Foster long-term relationships with candidates.Prepare and review compensation and benefits packages.Administer health and life insurance programs.Implement training and development plans.Plan quarterly and annual performance review sessions.Update employee records with new hire information and/or changes in employment status.Maintain organizational charts and detailed job descriptions along with salary records.Develop and implement HR policies throughout the organization.Process employees’ queries and respond in a timely manner.Stay up-to-date and comply with changes in labor legislationResponsible for the employees’ attendance (e.g. leaves of absence, sick days, work from home and work schedules).Manage administration tasks such as Phone bills, internet bills, and supervise administrative staff.Manage phone calls and correspondence (e-mail, letters, packages etc.) and coordinate office activities

Conduct employee on-boarding and help plan training & development.Responsible for the Personnel process including requiring the employee’s hiring documents and filling Social insurance applications.Update employee records with new hire information and/or changes in employment status.Maintain organizational charts and detailed job descriptions along with salary records.Prepare and review compensation and benefits packages.Administer health and life insurance programs.Responsible for the employees’ attendance (e.g. leaves of absence, sick days, work from home and work schedules).Manage administration tasks such as Phone bills, internet bills, and supervise administrative staff.Manage phone calls and correspondence (e-mail, letters, packages etc.) and coordinate office activities.Track stocks of office supplies.Develop and implement HR policies throughout the organization.Process employees’ queries and respond in a timely manner.

Making manpower plan (vacant, current, replacement and needed)Design job ads and post them on social mediaSource potential candidates from various online channels (e.g. social media and professional platforms)Interview candidates (via phone, video and in-person)Send job offer emails and answer queries about compensation and benefitsAct as a consultant to new hires and help them onboardPlanning and monitor for the monthly plan Revise the payroll sheet before transferring it to the treasury

Maintaining a positive, empathetic and professional attitude toward customers at all times. Keeping records of customer interactions, transactions, comments and complaints. Responding promptly to customer inquiries. Communicating and coordinating with colleagues as necessary Obtains client information by answering telephone calls Interviewing clients Verifying information Determines eligibility by comparing client information to requirements Ensure customer satisfaction and provide professional customer support.

Design and update job descriptions Source potential candidates from various online channels (e.g. social media and professional platforms) Interview candidates (via phone, video and in-person) Send job offer emails and answer queries about compensation and benefits Act as a consultant to new hires and help them onboard

And in-store trainer and acting as a Team leader Training for new comers and daily briefing task Area trainer and responsible for Vodafone cash service trainings for retailers.

Welcome customers to the customer center and listen their inquiries and handle customer’s complaints Sell products and services and ensure proper collection of required documents Coordinate with other departments to solve customers’ complaints Enhance customers experience through developing and smoothing the workflow inside the Customer Center Propose tools to maintain company and customer center image Handle customer center requests, stock and administrative work

Design and update job descriptionsSource potential candidates from various online channels (e.g. social media and professional platforms)Interview candidates (via phone, video and in-person)Send job offer emails and answer queries about compensation and benefits

Design and update job descriptions Source potential candidates from various online channels (e.g. social media and professional platforms) Interview candidates (via phone, video and in-person) Send job offer emails and answer queries about compensation and benefits Act as a consultant to new hires and help them onboard

Design and update job descriptionsSource potential candidates from various online channels (e.g. social media and professional platforms)Interview candidates (via phone, video and in-person)Send job offer emails and answer queries about compensation and benefits