Maram Alsehli Email & Phone Number

I am a highly motivated operations and support specialist with extensive leadership experience and a Diploma in IT Programming. Recognized for optimizing operations and solving complex technical problems, I have a verifiable history of contributing directly to company growth and expansion throughout my career. As such, I have consistently exceeded performance goals and I am adept at maximizing efficiency and customer satisfaction. Professional focal points include application support, customer service, vendor relations, stakeholder communications, report creation, SLA compliance, and ticketing system management. Delivering superior administration on the above areas of expertise requires utilization of effective communication and interpersonal skills, as well as technical acumen, project management, and creative problem solving.In my current role as an access management specialist with NeoRx for Information Technology, I coordinate operations and support for the Wasfaty Program, an e-prescribing application that enables users to pick up prescriptions at their nearest pharmacy. I monitor the application’s day-to-day activities, assist with customer orders, and manage the incident ticketing system. In addition, I liaise with stakeholders, vendors, and cross-functional teams to ensure the application’s functionality, reliability, and ease of use.Colleagues describe me as a progressive, driven, down-to-earth, IT and operational support expert who can be relied on to offer superior solutions that deliver profitable results on time and under budget.

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  Princess Nourah Bint Abdulrahman University

  Computer Programming