Mara Mink Email & Phone Number

Modernizing Medicine® and its affiliated companies place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our specialty-specific, data-driven and cloud-based electronic health records (EHR) and practice management (PM) systems, plus revenue cycle management (RCM) services, were built by a team including specialty physicians and practice management professionals. Our suite of products and services is designed to transform the clinical, financial and operational aspects of dermatology, gastroenterology, ophthalmology, orthopedics, otolaryngology, pain management, plastic surgery and urology practices. We also offer products designed for ambulatory surgery centers. For more information, please visit www.modmed.com.

South Florida

oBuilt strong rapport with patients, medical providers, & sales reps by conducting regular check-ins, diffusing patient conflicts & offering resolutionsoDevised practice policies, guidelines & trained on software including EMA (EMR/PM,Dermatology) Luma, Klara & moreoOversaw delivery of quality customer service & overall experienceoCommunicated with Physicians+Physician extenders to create specials & enforce policies with staffoEducated staff on knowledge of products, services, specials, software, rewards programs, customer service skills & Dermatologic terminology oServed as direct correspondent for external Digital Marketing co. & provided material for website, SEO, social Ad campaignsoHired & managed staff of 20+; conducted terminationsoAudited recorded callsoStarted & managed centralized corporate call centeroAddressed dozens of internal visit surveys & online reviews weeklyoProvided reports measuring success of marketing initiatives & eventsoWrote scripts & recorded voice overs for phone tree & lobby videosoDirected & participated in the filming of practice ad videosoEnsured staff handles protected information with confidentiality, adhering to HIPAA guidelinesoGuided staff to understand CPT+ICD-10 codes for assessing charges & obtaining referrals/prior authorizationsoHosted Staff meetings oPlanned & hosted patient events including coordinating with providers, patients, staff & repsoUtilized Canva to create marketing collateral for email/social & flyersoDeveloped patient e-newsletter by creating content, contact lists, polls, and reportsoCreated + posted Social Media content and more than tripled insights & engagement; sustained growth over past yearoAttended health fairs, seminars, & community outreach as the sole organization representativeoHosted off-site skin screenings oCreated outlines for marketing & advertisement strategiesoCarefully selected demographics for EDDM marketingoActive in Delray, Boca & Boynton Chambers of Commerce

Boca Raton, Florida, United States

o Oversaw off-site Medicare Advantage clinic communicationso Served as community liaison for outreach initiatives & patient eventso Joined and participated actively in Delray and Greater Boca Raton/Boynton Chambers of Commerceo Created guidelines for hiring and training new staff and attended career fairs to seek out qualified candidates

Boca Raton, Florida, United States

Assisted in opening new location at Baptist Health (Lynn Women’s Institute location) while adhering to hospital policies and guidelines.

Queens, New York

o Welcomed clients and patients to the businesso Scheduled and confirmed appointments, verified Insuranceso Shared knowledge of products with clients and made personal recommendationso Placed orders for lenses, contact lenses, and frames; tracked supply inventoryo Helped to stock products and organize files for a well-kept officeo Assisted customers in choosing frame styles o Set patients up for prescreening and gathered information prior to visit with Optometristo Relayed education and trained patients about usage of contact lenses

Tallahassee, Fl

After graduating from FSU and during my time serving as Director of Resident Affairs with UHC, I held a part time position as a Lead Veterinary Assistant at Mahan Animal Clinic; where I: -Assisted the Veterinarian directly with exams, vaccinations, x-rays, and surgical procedures, for both small domestic and exotic animals. -I helped to manage the front office, relayed path results, communicated with pet owners, trained staff on PM software, and more. -Gained tremendous experience in a medical practice setting.

Tallahassee, Florida Area

o Led a team in planning exclusive resident events for a community of 1,000+o Planned & hosted monthly events remaining within an annual budgeto Hired, trained, & managed leasing office staff catering to residents' needs o Created staff scheduleso Allocated tasks involved in planning events, purchasing, advertising, corresponding with vendors, and event set-up and break-downo Created preliminary and post-event reports for corporate panel reviewo Implemented team building activities to strengthen staff camaraderie Maintained a corporate community binder hi-lighting all events and promotions, reports, vendor contacts, and moreo Traveled to corporate headquarters in Fort Worth, TX for community management strategies and training retreato Strong knowledge of community management software for use and training