Maram Kbar Email & Phone Number

Beirut Rafic Hariri International Airport

• Investigating complaints addressed to C.E.O. and irregularities during airport operations in all departments (Passenger and baggage services, Ramp Services, Cargo Center...), i.e. aircraft and equipment accidents.
• Preparing investigation reports and arranging them in the database.
• Recommending corrective/preventive actions and disciplinary actions
• Controlling irregularities/ Safety /KPIs and complaints Databases filled by departments
• Performing inspections on selected areas at the airport upon management’s directives.

Beirut Governorate, Lebanon

Beirut Rafic Hariri International Airport

Delivering Human Factors in Ground Operations Course to Staff and non Staff

Beirut Rafic Hariri International Airport

• Following up on Quality Management System related issues and ensuring all aspects and processes of Q.M.S. are established, maintained and continuously improved in its department.
• Creating and updating Q.M.S. documentation.
• interfacing with Internal and External Auditors.

Beirut Rafic Hariri International Airport

Familiarization with Import, Export, Counter, weighing scale, Control Room, postal Services and Freight Administration on the following activities:Warehousing, palletizing, documentation, cargo transport to/from aircraft, dangerous goods handling, tracing, ULD build-up and breakdown, Freight storage services of all kinds, handling of valuable freight.

Beirut Rafic Hariri International Airport

Providing as Agent the following services at various sections: Check-in, Arrival & Transfer, Gate & Baggage services, in addition to Passenger Services Administration.

Beirut Rafic Hariri International Airport

• Collecting flight data to plan the load on the aircraft
• Preparing the loading instruction, checking the aircraft's weight & balance
• issuing the final Load sheet according to final figures.
• Coordinating and supervising all flight handling functions (Baggage and Cargo loading/offloading, cabin cleaning, boarding, fueling, marshalling)
• Ensure that standard services are being provided and safety & security rules are applied.
• Familiarization with Station Control Administration

Beirut Rafic Hariri International Airport

• Planning and organizing office activities, sorting and distributing mail, and preparing rosters.
• Preparing files and following up on driving licenses issued by the Directorate of Civil Aviation.
• Arranging airport passes and permits for staff and non-staff in coordination with Civil Aviation and Airport Security Unit.

Master'S Degree, Business Administration, Management And Operations

Bachelor'S Degree, Computer And Communication Engineering