With over 15 years of extensive experience in customer service and troubleshooting, I have honed my skills in delivering exceptional support and resolving complex issues efficiently. My career has been dedicated to enhancing customer satisfaction through effective communication, problem-solving, and a deep understanding of client needs.Throughout my career, I have worked in various industries, allowing me to develop a versatile skill set that includes technical support, account management, and team leadership. My experience spans both direct customer interactions and backend troubleshooting processes, ensuring that I can address issues from multiple angles. I have consistently achieved high customer satisfaction ratings by employing a proactive approach to problem resolution.
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Office Manager/Poc For Government SalesJay-Tex Aviation Apr 2018 - May 2024Worked as a government contractor for DLA and DOD bidding on various government contract solicitations for multiple branches of the US militaryReviewed and responded to government solicitations, developing proposals that meet agency requirements.Negotiated contract terms and both pre-award and post-award modifications with government representatives, ensuring favorable outcomes for both partiesPerformed final document of assigned contracts; assured delivery, inspection, and acceptance of contractual end itemsUtilized Vendor Shipment Module (VSM) to manage shipments to DLA depotsElectronically generated and submitted invoices to DLA using Wide Area Workflow (WAWF)Assisted customer in obtaining a Request for Quote (RFQ) and developing a Purchase Order (PO)Worked closely with DCMA and the in-house shipping department to ensure that all contractual packaging requirements were metInterpreted DLA and DOD policies and procedures and gave guidance to other departmental staffSupervised a team of administrative staff, providing training and delegating tasksManaged daily office operations, ensuring efficient workflow and adherence to company policyMaintained accurate records of office supplies and managed inventory levels effectivelySupervised all departments including sales, customer service, shipping, warehouse, eBay, operations accounting, and inventoryWelcomed visitors to the office by greeting them warmly and ensuring a positive experienceMaintained accurate records of office operations, including a filing system for documents and reports, as well as daily recap logs for all office staffManaged high-value special projects with owner/operators, including correspondence between them and upper management, as well as invoicingRegularly updated the business owner on office and warehouse operations through phone calls, daily, and monthly reports summarizing performance and sales metricsHandled all aspects of the hiring and onboarding process for new employees,
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Inventory/Shipping/WarehouseJay-Tex Aviation Oct 2011 - Apr 2018Proficiently managed order picking, fulfillment and inventory control proceduresPrepared outgoing shipments, including assembling containers and crates.Packed orders and prepared shipping documents as well as generated shipping labelsReceived and processed orders, including picking, packing, wrapping, labeling, and shippingCounted inventory to ensure it matched the business's inventory logs and performed inventory controls to maintain quality standardsConducted visual inspections of new and used aeronautical parts prior to shipping to ensure quality assuranceScheduled pick-up and delivery of shipments by coordinating with various carriers to ensure timely transport and generating bills of ladingMaintained accurate records of all outgoing and incoming shipments for accountability and tracking purposesCommunicated effectively with suppliers, customers, and internal departments regarding any shipping/receiving issues that aroseMaintained a clean, organized shipping/receiving area to promote safety and efficiency in operationsRan data and researched part numbers as they were re-inventoried as part of an internal stock transfer systemMaranda Bryant (903) 946-4999 | mcrmck76@gmail.com | Daingerfield, TXStaged and photographed items for eBay listings
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Sales AssociateBailey'S Ace Hardware Apr 2008 - Sep 2011Greeted customers, assisted them with inquiries, and ensured that they had a positive experienceEstablished personal connections with customers, exceeding customer service expectationsTrained store personnel on how to interact with customers, not just sell itemsEfficiently operated point-of-sale (POS) systems with accuracy and speed while providing excellent customer service contributing to a seamless checkout experienceReceived, organized, and restocked merchandise ensuring that inventory levels were maintainedAttended weekly training classes with team members to stay updated on our product knowledgePerformed daily cash drawer reconciliation and reports with zero discrepanciesProcessed returns and refunds while addressing customer complaints calmly and professionallyUpdated pricing labels and signage according to management's instructionsCleaned and maintained the cashier area of the store, as well as assisted in cleaning store aisles and organizing the backroom storage areaCreated special displays, end-caps, and signage for promotional itemsProvided product knowledge to customers including features, benefits, and promotions to assist customers in making informed purchasing decisionsPromoted sales initiatives by informing customers of promotional offers to encourage additional salesReceived merchandise shipments, and checked against packing list for accuracy before restocking the store
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Property ManagerB&F Properties, Llc Mar 2002 - Mar 2008Assisted in developing and implementing a new property management system TenantProConducted remote and in-person tenant liaison duties, including facilitating collections for current and overdue account balancesManaged a 20-unit apartment complex, five duplexes, and ten single-family homesAdvertised available units, interviewed potential tenants including property walk-throughs, and prepared lease agreementsBuilt and maintained positive relationships with tenants, including addressing tenant complaints, conducting regular inspections, and ensuring enforcement of all occupancy rulesCoordinated maintenance work by investigating tenant complaints, planning renovations, contracting with service providers for landscaping or repairs, and ensuring that the properties met safety standardsDocumented and retained records of all work orders and rent rolls, submitting them on a monthly basis to the business ownerManaged all deposits and banking transactions for the propertiesResponsible for completing all necessary paperwork for pending eviction processes and providing testimony in court on behalf of the rental companyCooperated with city and county officials when called upon regarding any legal matters concerning our tenantsScheduled and managed monthly pest control services conducted on the propertiesImproved tenant retention by providing personalized customer service and organizing community events such as yard sales, back-to-school fundraisers, and barbecues
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On-Site ManagerLavilla Gardens Inn Jan 1999 - Feb 2002Responsible for daily operations of the hotel including front desk, housekeeping, and maintenanceInteracted with guests to address their needs and resolve any complaints or issues promptlyGreeted guests warmly upon arrival and offered information about hotel amenities as well as local restaurants or activities that best suited their needsInspected facilities regularly to enforce compliance with health and safety standardsMade weekly bank deposits and maintained financial records for the business owner which were submitted weeklyBuilt relationships with suppliers and service providers negotiating contracts for goods and services necessary for hotel operationsManaged inventory levels for supplies needed in various departments ensuring that stock was maintained without over-ordering or shortagesOperated the hotel's multi-line PBX (Private Branch Exchange) phone system, managing both incoming and outgoing callsEstablished strong relationships with local emergency services to enhance the hotel's crisis response in the event of emergency such as fire or natural disaster
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Assistant ManagerBill'S Dollar Store May 1996 - Jan 1999Ensured all customers were greeted with a warm, friendly smile and handled in-line customers in a courteous and efficient mannerProvided supervision and development to employees on proper customer service approaches and techniquesTrained new employees on store procedures which included assigning tasks and monitoring performanceAssisted in tracking stock, ordering merchandise, and conducting regular inventory audits to minimize shrinkageEnsured the store stayed clean, organized, and well-stocked at all timesResponsible for end-of-day tasks, including reconciling registers, maintaining financial reports, and preparing and depositing bank funds nightlyActed as a liaison between staff and upper management by communicating information regarding store operations, employee performance, and customer feedbackHandled multi-line phone system and POS systemAssisted in unloaded trucks and stocking merchandise on sales floorReceived product deliveries by checking merchandise against delivery manifest
Maranda Bryant Education Details
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Paul H. Pewitt High School12
Frequently Asked Questions about Maranda Bryant
What schools did Maranda Bryant attend?
Maranda Bryant attended Paul H. Pewitt High School.
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Maranda Bryant
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Maranda Bryant
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