Assist clients with disputes and issues that arise with their health insurance policies. Currently partnering with Department of Human Services assisting program recipients with the benefits packages, explaining terms and conditions as well as decisions on the company’s behalf.

Assisted clients with making fire and auto claims in areas of negotiating, and resolving all first and third party Property Damage personal lines automobile claims to conclusion. This included coverage verification, policy interpretation, liability investigations, on collision claims, comprehensive claims.

Performed patient care in the form of daily hygienic, functional, and housekeeping assistance. Assisted in mental health rehabilitation and maintenance care by conducting daily activities including reading and games that encourage mental stimulation.

Patiently listened to customer inquiries, concerns, and requests and promptly delivered solutions and accurate results; compiled data based on customer interaction to create documents in the form of spreadsheets, letters, emails and memorandums.

Processed inbound and outbound calls daily in support of patient and client needs regarding traveler’s insurance; audited catastrophic claims and submitted those claims to insurance companies; created and organization system that allowed company officials to quickly access cases and client information in the company software program; collaborated with UK based insurance company to provide customer information and daily changes due; administered payments to insurers, claimants, and vendors and reconciled billing for numerous adjusting firms.