Created Daily routes for each technician maintaining and reaching goals for production daily, monthly,and yearly goal.Created new processes and systems for increasing customer service satisfaction.Developed highly empathetic client relationshipsExpressed appreciation and invited customers to return to the program.Collected customerfeedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Trained staff on how to improve customer interactions.Properly directed inbound calls in phone queues to improve call flow.Managed quality communication, customer support and product representation for eachclient.Worked under strict deadlines and responded to service requests and emergencycall-outs.Guaranteed positive customer experiences and resolved all customer complaints.

Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes andhandled all incoming and outgoing correspondence. Organized files, developedspreadsheets, faxed reports and scanned documents. Properly routed agreements, contractsand invoices through the signature process. Managed daily office operations and maintenance ofequipment. Created new processes and systems for increasing customerservice satisfaction. Maintained confidential information, such as pay rates, bonus targets and paygrades. Renegotiated payment terms with dozens of suppliers. Verified details oftransactions, including funds received and total account balances. Researched and resolvedbilling and invoice problems. Rectified escalated accounts payable issues from employees and vendors.Managed the receptionist area, including greeting visitors and responding totelephone and in-person requests for information. Designed electronic file systems and maintainedelectronic and paper files. Maintained the front desk and reception area in a neatand organized fashion. Served as central point of contact for all outside vendors needing to gainaccess to the building. Planned meetings and prepared conference rooms.

Home Health is a range of tasks. I am responsible for every day living care, such as: morning care, excercise, personal hygiene, preparing food and feeding, house work, lifting up to 200lbs, range of motion, outside work, night care, and showers, pill management. These tasks takes physical labor and mental labor. Also time management and positive outlook.

I was responsible for providing everyday care for residents living inside of the nursing home. They include: morning care, baths, feeding, personal hygiene, body care, evening care, range of motion . These tasks take time management, documentation, team working skills.

I was responsible for providing everyday care for residents living inside of the nursing home. They include: morning care, baths, feeding, personal hygiene, body care, evening care, range of motion . These tasks take time management, documentation, team working skills.

I kept all records on file and kept them organized. I made all invoices for customers. Set up appointments and Answered all calls.