Liz M. Email and Phone Number

As an E-commerce Expert and Amazon Specialist with a focus on the Italian marketplace, I excel in maximizing product visibility through strategic SEO implementation and meticulous listing optimization on Amazon. With a keen eye for detail and expertise in Amazon compliance, I am dedicated to enhancing product performance, driving sales, and ensuring marketplace competitiveness. My fluency in Italian and remote work skills further enable me to provide tailored solutions and exceptional results in the e-commerce landscape.

As an Italian Bilingual Customer Obsession Representative and E-commerce Specialist at Thrasio, I successfully managed both the Italian and US Marketplaces for Amazon, providing exceptional support to Italian and English-speaking customers. In addition, I handled e-commerce platforms such as Shopify, Walmart, and WooCommerce. My key responsibilities included:- Addressing inquiries, resolving order-related issues, and providing product recommendations to ensure high levels of customer satisfaction across the Italian and US Marketplaces.- Ensuring compliance of sellers' product listings with Amazon's guidelines and policies for both the Italian and US Marketplaces, with a focus on accurate language usage, correct categorization, and listing requirements.- Conducting detailed audits of product titles, descriptions, and keywords specifically tailored to optimize seller rankings and increase visibility on Amazon within both the Italian and US Marketplaces.- Leveraging CRM software to effectively manage customer interactions, document cases, and ensure timely follow-up tailored to the Italian and English-speaking customer base.- Collaborating with cross-functional teams to address complex customer concerns and enhance the overall customer experience within both the Italian and US Marketplaces.- Providing valuable feedback and suggestions to improve processes and optimize customer satisfaction across the Italian and US Marketplaces for Amazon.

As an Italian Bilingual Customer Obsession Representative and Amazon Seller Central Specialist at Thrasio, I specialized in managing the Italian Marketplace for Amazon while serving English and Italian-speaking customers. My key responsibilities included:- Assisting customers in both English and Italian via email, addressing inquiries, providing product assistance, and resolving issues to ensure high levels of customer satisfaction.- Leveraging expertise in navigating Amazon Seller Central to offer guidance on product listings, inventory management, and order fulfillment targeted specifically for the Italian Marketplace.- Reviewing Account Brand Clearing on Amazon to evaluate suspension cases and mitigate compliance issues, ensuring adherence to Amazon's policies and guidelines, with a focus on maintaining a robust presence in the Italian Marketplace.- Delivering prompt and accurate responses to customers in a professional and friendly manner, ensuring a high level of customer satisfaction.- Utilizing CRM software to manage customer interactions, document cases, and ensure timely follow-up, tailored to the Italian-speaking customer base.- Collaborating with cross-functional teams to effectively resolve complex customer concerns and enhance the overall customer experience within the Italian Marketplace for Amazon.- Providing valuable feedback and suggestions to improve processes and optimize customer satisfaction specifically within the Italian Marketplace.