Mara M. work email
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Mara M. personal email
Mara M. phone numbers
Results-driven and customer-centric professional with over 10 years of experience in leading high-performing customer support teams and a solid background in IT. Proven track record in enhancing customer satisfaction through effective team management, process optimization, and strategic problem-solving. Adept at leveraging technology and data-driven insights to drive operational efficiency and exceed performance targets. Experienced in troubleshooting and resolving technical issues, ensuring seamless customer interactions. Demonstrated proficiency in leading meetings with clients to understand their needs and provide tailored solutions.
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Network AdministratorIgd IndustriesCedar Rapids, Ia, Us
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Network AdministratorIgd Industries Aug 2024 - PresentCedar Rapids, Iowa, Us -
It Support SpecialistIgd Industries Dec 2023 - Aug 2024Cedar Rapids, Iowa, Us
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Application DeveloperCollective Data Apr 2023 - Oct 2023Cedar Rapids, Iowa, Us🖥️ Delivered exemplary technical support for end-users, showcasing exceptional problem-solving abilities. Proficient in troubleshooting software-related issues, leveraging an in-depth understanding of software functionality.🤝 Collaborated closely with the development team to escalate and prioritize critical bugs and enhancement requests, ensuring swift and effective resolutions.🗃️ Maintained meticulous records of support interactions and resolutions, contributing valuable insights to knowledge base resources. -
Software Support SpecialistCollective Data Dec 2022 - Apr 2023Cedar Rapids, Iowa, Us
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Web DeveloperDe Novo Marketing Dec 2017 - Dec 2022Cedar Rapids, Iowa, Us✨ Proven track record in designing, developing, and maintaining responsive and ADA compliant websites, surpassing client expectations.🖥️ Proficient in HTML, CSS, JavaScript, and other cutting-edge web technologies to craft engaging, interactive, and visually stunning web pages.🤝 Adept at collaborating with clients and cross-functional teams to gather requirements, offer technical insights, and ensure seamless project delivery.🛠️ Extensive experience in rigorous testing and debugging to optimize website performance, functionality, and user experience.🚀 Dedicated to staying current with emerging web development trends and technologies, applying them to elevate project outcomes. -
Web DeveloperWest Music Company Aug 2016 - Dec 2017Coralville, Iowa, Us📐 Proficient in planning and executing E-commerce websites, from wireframing to front-end development, mobile application creation, and user interface design.🛠️ Demonstrated ability to identify and implement technical solutions for enhanced website functionality.♿ Played a pivotal role in a major initiative, ensuring ADA compliance across all West Music sites. Proposed UI design enhancements and UX copy improvements, and effectively addressed ADA functionality issues. -
Clerk Iii - Pediatric Records ManagementUniversity Of Iowa Health Care Apr 2016 - Aug 2016Iowa City, Iowa, Us🗂️ Showcased expertise in efficiently managing and organizing pediatric medical records, guaranteeing accessibility and precision for healthcare providers and authorized personnel.🤝 Collaborated seamlessly with administrative teams to swiftly retrieve and update guarantor records, contributing to uninterrupted patient care. -
Medical ReceptionistTown Square Allergy & Asthma Dec 2014 - Apr 2016📞 Excelled in providing exceptional front desk support, skillfully managing patient inquiries, appointments, billing, and records.💡 Demonstrated a profound grasp of medical terminology and procedures, ensuring precise communication with healthcare providers and patients.🌟 Cultivated a warm and professional environment, prioritizing patient comfort and confidentiality.🖥️ Played a pivotal role in the transition to an electronic health records (EHR) system, facilitating a seamless migration and conducting training sessions for colleagues on the new platform.🤝 Delivered outstanding customer service to parents and guardians, addressing inquiries and concerns with empathy and the utmost professionalism. -
TechexpertKirkwood Community College Jul 2013 - Feb 2015Cedar Rapids, Ia, Us🚀 Demonstrated advanced technical expertise, leading to the added responsibility of researching and authorizing technological innovations for the entire technician team.🔧 Proficient in diagnosing and repairing hardware/software issues with desktops, notebooks, netbooks, monitors, and tablets.🔄 Successfully loaded and unloaded programs, software, and drivers to optimize system performance.📚 Developed comprehensive Training Documents, enabling students to independently install Microsoft Office 365. -
Registration SpecialistUnitypoint Health - St. Luke'S Nov 2013 - Aug 2014Sioux City, Ia, Us🔖 Demonstrated proficiency in registering patients, verifying insurance information, and collecting necessary documentation for admissions processes.📝 Ensured the accuracy and completeness of patient records, minimizing errors and facilitating smooth transitions into care.🤝 Collaborated closely with clinical staff, billing departments, and insurance providers to resolve registration-related issues and discrepancies.🌟 Provided exceptional customer service, addressing patient inquiries and concerns with empathy and professionalism.🔍 Maintained up-to-date knowledge of insurance plans, eligibility requirements, and billing procedures to assist patients effectively. -
Hosting Support SpecialistGodaddy May 2011 - Sep 2012Tempe, Az, Us🖥️ Provided expert-level technical support to clients utilizing diverse hosting platforms, including cPanel, Plesk, and Cloud-based solutions.🛠️ Swiftly resolved hosting-related issues, ensuring seamless website functionality and optimal performance.🤝 Collaborated closely with cross-functional teams, including developers and network engineers, to escalate and tackle complex technical challenges.🌐 Assisted clients with domain management, SSL certificate installation, and DNS configuration.📚 Maintained extensive knowledge bases and documentation resources to empower clients with self-service troubleshooting options. -
ManagerOfficemax Dec 2006 - May 2011Us👥 Led a high-performing team of 15 to surpass sales targets and operational objectives, fostering a culture of achievement.📊 Contributed significantly to day-to-day store operations, including inventory management, customer service, and sales support, ensuring seamless workflow.🌟 Played a pivotal role in employee training and development initiatives, elevating team performance and expertise.🎯 Collaborated with the Manager to design and execute effective marketing and promotional campaigns, resulting in boosted sales figures.🔍 Resolved customer inquiries and concerns, maintaining a high level of customer satisfaction and loyalty.
Mara M. Skills
Mara M. Education Details
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Kirkwood Community CollegeMarketing -
Mount Vernon High SchoolGeneral Studies
Frequently Asked Questions about Mara M.
What company does Mara M. work for?
Mara M. works for Igd Industries
What is Mara M.'s role at the current company?
Mara M.'s current role is Network Administrator.
What is Mara M.'s email address?
Mara M.'s email address is ma****@****ovo.com
What is Mara M.'s direct phone number?
Mara M.'s direct phone number is +131989*****
What schools did Mara M. attend?
Mara M. attended Kirkwood Community College, Mount Vernon High School.
What are some of Mara M.'s interests?
Mara M. has interest in New Technologies, Digital Photography, Social Services, Animal Welfare.
What skills is Mara M. known for?
Mara M. has skills like Customer Service, Data Entry, Filing, Medical Records, Administrative Assistance, Microsoft Office, Public Speaking, Leadership, Mobile Devices, 10 Key, Customer Satisfaction, Outlook.
Who are Mara M.'s colleagues?
Mara M.'s colleagues are Samantha Lin, Jesse Heft.
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