Since childhood, I loved creating and re-inventing things, and today I use these traits to help companies shape their future. I accomplish this by leveraging my lean Six Sigma capabilities, learning deeply about a business, understanding how competition and economic conditions impact the bottom line, and igniting enthusiasm and energy about a company’s vision. Over the years I have built trusting relationships with senior leaders and business partners as I listen, take accountability, challenge the status quo, and strive for win-win situations. I have strategically repositioned firms and defined a growth path across diverse functional areas and industries. If I can help your company re-imagine the workplace and design a path for the future, please contact me at MSWhite.Transformation@gmail.com I am constantly thinking about how to improve processes, from the simple to the complex. I am obsessed with challenging the status quo, helping leaders and teams create new ideas and then successfully implement the change. I have proven expertise in many areas, including:• Thought Leadership• Translating visions and business issues into actionable roadmap and plan• Evaluating and redesigning key processes• Building, developing and managing relationships with senior executives and their teamso Navigating and mediating conflict and fostering honest dialog• Facilitating alignment workshops• Employee engagement:o Taking them on the “change journey”: accepting and embracing changeo Shifting mindsetso Establishing the right organizational behaviors• Offering suggestions & improvements to process & work effectively with all personalities• Driving towards consensusSome of my career highlights are:• As a Master Black Belt, led Verizon’s adoption of Lean Six Sigma and Network & Technology process transformation. • Successful change agent coached and completed 100+ Lean Six Sigma projects and the certification of 30+ black belts, driving $500M+ operational efficiencies.• Drove the creation and implementation of 1,800 employee Wireless Field Operations organizational transformation that included remote resolution of maintenance and field support, standardization of common field activities to position for automation, lean management toolkit & enhanced metrics & data collection, resulting in $22M annual savings.• Designed and implemented Global Network Management center structure to support next generation technologies, eliminating need for 10% staff augmentation.My energy is contagious and I look forwarding to bringing my expertise to your company!
Listed skills include Telecommunications, Call Center, Management, Managed Services, and 27 others.
