Marat Minaev Email and Phone Number

Duty ManagerAccor – The Living Adventure (Global Sports Event)Global Sporting Event Opportunity as a Duty Manager to support the setup of Properties in readiness for the World Cup 2022 in Qatar. Focussed constantly on increasing productivity, improving guest satisfaction, and reducing costs. Staff wellness a focus area to support increased productivity as a result of job satisfaction.Specialist Knowledge in Play: Operations Management / Customer Service / Financial Management / Analysis / Regulatory Compliance, / Staff Mentoring / SOP Management / Administration / ReportingKey Contributions & Projects:Productivity & Guest Satisfaction: Prioritised Guest satisfaction and increased productivity by promoting automation of processes, staff coaching / mentoring and encouraging a culture of accountability. Operational KPA Indicators: Guest Satisfaction & Cultural diversity / Guests queries and complaints addressed timeously / H & S and Environmental Responsibilities / Hygiene and Cleanliness / SOP Management / Room allocation / Communication / Decommissioning / Lost & Found

Analyze and create project scope and milestones for several company initiatives. Manage the handling and assigning of daily tasks within the company. Hold regular meetings with all departments to ensure open communication and expectations throughout a project. Address customer concerns in reference to products, services rendered or employee interactions. Actively seek to resolve any concerns while adhering to the company policy and standards of behavior. Ensure proper communication concerning changes in established milestones or challenges that may affect the outcome of a project's completion date. Communicate and organize with team members to increase the company's outreach.

Act on behalf of Hotel Management in their absence.Handling guest’s complaints in multiple areas on the spot, managing complaints in a professional manner by owning it, resolving it to the guest’s satisfaction and recording, sharing information with the other departments involved. Working close with police, CID, Dubai Court, DHA, DTCM, etc. Safeguard the financial interests of the company. Responsible for the continued monitoring of all departments. Coordinate the effective use of staff. Report all incidents and accidents using proper documentation.

Night audit, history & forecast reports, responsible for all hotel operations during overnight shift hours, focusing on Front office operations, guest and hotel safety/security, ensuring a professional and high-quality service at all times.