•Managing Windows Server Environments and technologies for over 100+ onsite & remote users. (Building, configuring, patching, upgrading & troubleshooting) •Providing last level support to those tickets escalated by IT staff members. •Monitoring & ensuring high availability of systems with minimal downtime using fail-over clustering and Dell Rapid Recovery as a backup to fail-over clustering.•Continuously looking to improve processes for improved performance/efficiency.•Active member of achieving AAAHC Accreditation for our organization. •Creating Budget/Reporting Reports for Board of Directors & Upper Management•Updating Policy and Procedures & IT Standard Operating Procedures (SOP) to keep up with current technology•Supervising a staff of two IT Specialists. Also all duties under IT Specialist.

•Provided excellent customer service support to over 100+ onsite & remote users. •Managing, updating user groups and permissions using Active Directory•Managing SQL database of NextGen EHR, Dentrix and MIP Fund Accounting systems•Windows Platform (Server 2003, 2008/R2, 2012/R2, 2005/08/12/14 SQL Server and 7, 8.1, 10)•Installing, configuring and administering network technologies (DHCP, DNS, TCP/IP, LAN/WAN/VLAN) •Applications Administration (NextGen EHR, Dentrix/Dexis, MIP Fund Accounting and RPMS) •Systems & Network Upgrades, System Integration/Migration, Testing & Troubleshooting, User Training and Support Tools•Served as Clinical Application Coordinator to our two EHR and Dental EHR systems when the position was vacant for almost 2 years. Designated backup when CAC is out. •Project lead virtualizing our infrastructure from 20 physical servers to 5 physical servers using failover clustering with high availability technology. Saved the organization about 40% annual savings removing yearly maintenance and energy costs. •Implemented Dell Rapid Recovery backup/recovery solution to safeguard our data. Ability to have live recovery, cloud archive and have forever incremental snapshots on a block level. Space is not an issue with an integrated deduplication and file compression. (Virtualization, Hyper-V Server 2012 R2, Back Up Solutions - Rapid Recovery)

*Run Errands to different departments on campus* Make copies, PDF files, and .csv extension files* Keep inventory check and stock supplies if needed* Assigned various projects using Word, PowerPoint, Excel, Access, and Publisher usually with a tight deadline. * Student/Faculty Help Desk : Answering phone calls and walk-ins* File important documents in their place. * Exam grader for some of the Faculty

*IT Help desk when polling precincts call and have problems with voting machines.*Running ballots through accu-vote machines and uploading the information to a central computer connected to servers. *Running physical inspections and diagnostics on TSX voting machines and prepare them for future elections. *Uploaded and cleared the memory cards on central computer and created reports based on the information.*Using trouble ticket capture database through intranet, resolution and closing on ticketing system via election night.*Monitoring and updating voter information through the EIMS database system.

* Taught a group of 20 students various enrichment. * Created monthly lesson plans based on different enrichment. Some of the enrichment I have taught are Science, Sports, Computer Skills (i.e. intro to computers, office, intro to basic web site design, etc), Cooking, Arts (i.e. beginning to advance drawing, comic books) and others. * I strive to teach the importance of what each enrichment could do for them and how it relates to learning. * Helped with their homework.

* Washed truck cab and trailer* Maintained the truck yard* Helped do basic mechanical duties such as changing oil, put on tires, inspect engine bay as well as trailer for any discrepancies. * Kept track of inventory on paper and computer.* I was called upon often to troubleshoot the office computer problems (i.e. connections, servers, and etc). as they did not have an IT employee.