Versatile System Administrator with comprehensive experience in managing, configuring, and troubleshooting a wide range of hardware, software, peripherals, and devices. Veteran of the US Army, honorably discharged following six years of service. Notable Skills & QualificationsPlans, installs, configures, and optimizes IT infrastructure to ensure consistency in availability, reliability, and performanceTroubleshoots and resolves advanced hardware issues, software compatibility and installation issues, and support desk calls to maximize system capabilities for administrative teams, customers, and other end usersDelivers expert technical and analytical advice to customers and senior leadership on vulnerability testing, creating and developing network policies and procedures, defining disaster recovery plans, and moreEffectively manages challenging customers and employees, utilizing strong conflict resolution skills to mitigate escalationsFosters a collaborative work culture, conducive to relationship building, as well as open and positive communicationPrioritizes and manages multiple deadline-driven IT projects while ensuring the highest standards of quality and discretion