Marc A. Lein Email & Phone Number

Leading manufacturer and distributor of consumer, office, and industrial products such as solar power generating systems, mobile devices, printers, copiers, printheads, document imaging equipment, LCDs, electronic components, and more. Maintains TCP/IP network connectivity for users and servers; includes configuring and deploying network hardwareDiagnoses PC, server, and printer hardware issues and failures; repairs, replaces, or adjusts faulty componentsManages data usage, space, security, and archival over servers, as well as workstationsLeads and executes LAN expansion projects as facility expands footprint and launches additional offsite facilities

Deployed all software updates across the domain thru SCCM, maintained Domain Controller DHCP assignments and exclusions, and played an integral role in a large domain migration projectCoordinated OS and MS Office Suite updates for laptops/desktops; configured and troubleshot Cisco switch portsUpgraded, configured, supported, and set up audio and video hardware for conference roomsConnected new campus building to LAN; created and installed two IDFs to ensure infrastructure could support 190,000 square feet of additional floor space, in addition to migrating six domains to a single domain during corporate restructuringCoordinated offsite IDF build and connectivity to MPLS as onsite POC; obtained NDA signatures from all vendors

Managed phone system and software deployments, created Active Directory accounts, and developed quotes for laptopsTroubleshot and resolved software/hardware requests for Vancouver site, western U.S. facilities, and remote employeesCoordinated with Iron Mountain to manage backup tapes and conducted all backups

Bethesda, Maryland, Us

Staffed HelpDesk phone line and monitored and processed help desk requests in the email queue by entering, assigning, and resolving HelpDesk tickets. Provide desktop PC support for the multiple offices from coast to coast. Performed duties in Active Directory, Blackberry Exchange Server, Exchange Management Console, Mitel VOIP telephone system along with support for remote Citrix connectivity

Bellevue, Washington, Us

Performed Administrative (Active Directory), Server (Exchange 2003/2007, Domain Controllers, Blackberry Exchange Server.) Telephonic (VOIP) duties as they relate directly to customers needs. Responsible for the administration and hands on support of all aspects of our customer’s workstation experience in both Windows XP and Windows Vista. Partnered with our System Engineers to develop new software images as hardware changed. Acted as second tier for our in-house Helpdesk. Support three separate Polycom video conferencing rooms. Recorded new assets, track their movements and re-assignments using an asset tracking database. Provided 24/7 on-call support at least once a month .

Supported company domain and Internet related sales and service support for an Aftermarket parts sales and Installation facility specializes in high end performance Subaru’s. Performed the duties of purchasing manager for all items of in our inventory from Japan. Part of the team that helped make a successful merger with IPD USA.

Kirkland, Wa, Us

Assigned to Schnitzer Steel’s Information Services Department as a member of their “Network Team”. Supporting multiple end-users, and operating systems, including Microsoft Windows 2000, XP, 2000 Server, 2003 Server, both standard and advanced. Built and configured multiple Citrix servers. Provided end user support for BlackBerry Devices and BlackBerry Enterprise Server. Updated and audited servers and equipment on a regular basis per Sarbanes-Oxley legislation.

Worked as the only IT person in the local company, configuring and supporting over 150 Windows PC’s, 12 Windows 2000/NT4 Servers, and 135 end users working in a 24 hour 6 day a week manufacturing operation. Worked as Network Administrator in order to connect our site to the Corporate WAN and helped implement a web browser “help desk”. Provided continuous IT support during merger and ERP migration. Experience in Windows Active Directory, Terminal Services, and Citrix Metaframe. Recieved Certificate of Acheivments from Microsoft for MCSE 2150, 2151, 2152, 2153, 2154, 2159, and 2010.

Troubleshooting and resolution for PC hardware/software and networking issues involving multiple medical clinics in the Portland Metro area. Performed BIOS upgrades for Y2K preparedness. Conducted troubleshooting for telecom issues. Acting point of contact between I.T. vendors and clinics. Configured PC’s as well as completed installs in a variety of clinical working environments. Configured Novell GroupWise for all end users receiving E-mail

Facilitated information between management and operations staff, as well as solving personnel issues within the department. Provided point of contact for environmental and larger power supply systems for the computer room. Reviewed and approved new operational procedures, as well as provided training for Operations staff. Would troubleshoot problems with the system as they would arise. Provided a point of contact between the operations group and our internal help desk.

Ca

Worked to ensure the smooth transmission of hotel reservations from our reservations center to our individual hotels, via LAN, WAN, modems and Fax Servers. Worked in a UNIX environment running backups and archives for the Informix database system. Wrote and executed Kornshell scripts in order to receive production statistics which were then sent offsite via E-mail and FTP. Took part in building PC’s and installing software for workstations to be sent to individual hotels.

Worked independently after 2-3 weeks training. In charge of offsite tape storage for an Informix database. Provided assistance through the telephone to individual hotels and other internal and external customers. Assisted System Administrators in their daily duties. Managed key card access to building.

Houston, Texas, Us

Assigned to Hewlett-Packard. Worked in Design, Evaluation and Testing Lab of the Quality Assurance Division. Facilitated in the testing of various DeskJet products in a Win 3.1, Mac and UNIX testing environment. Provided statistical data via Microsoft Excel after completion of testing

Houston, Texas, Us

Arlington, Virginia, Us

Fire Science & Emergency Medicine

Liberal Arts