Marc Abel Email & Phone Number

Cedar Rapids, Iowa, United States

Cedar Rapids, Iowa Area

Establish Operational objectives and work plans to drive overall market performance and ensure outstanding customer service is provided at all levels of the organization. Accountable for developing, implementing and managing an annual budget for all employee/ non employee expenses within my area of operations.

Cedar Rapids, Iowa Area

Manage the daily operations of 17 Network Technicians responsible for installation, repair and outage resolution for residential and business customers. Responsible for performance management, employee development, safety and expense control.

Walford, Ia

Directly responsible for all aspects of managing a fleet of 160 trucks. Responsible for 8 direct reports that managed up to 150 over the road drivers and booking customer freight.

Cedar Rapids, Iowa Area

Managed the daily operations of 35 Business/Data Technicians in Eastern Iowa. Responsibilities included training, coaching, performance management, employee development, compliance with current processes, safety, expense control, and maintaining technical skills.

Des Moines, Iowa Area

Directly supervised twelve Dispatchers and one Work Force System Administrator with the responsibilities of managing the work load for over 200 Customer Data Technicians throughout a five state region. Responsible for dispatching technicians on all Designed Services provisioning orders and maintenance tickets ensuring that all critical dates and maintenance restoration times are met.

Ft. Benning, Ga

Multiple positions in progressive leadership roles. Worked in environments that were fast paced, demanded timely decision making, stimulated creative problem solving and provided a strong focus on exceptional leadership and planning within my command structure.