Marc Ackers Email & Phone Number

Philadelphia, PA, US

Philadelphia, Pennsylvania, United States

► I work closely with Practice Leader and other team managers to determine what is required to manage the team and oversee client projects while leading the team to meet or exceed all Professional Service performance metrics and project deliverables.► I manage performance of a team of implementation consultants to ensure appropriate development and.

Greater Philadelphia Area

• Senior Consultant
• Act as main point of contact for clients in various stages of implementation (in various industries/verticals)
• Work with clients to manage various projects and to work through the various project stages (initiation, planning, execution, monitoring & controlling, and closing)
• Simultaneously manage multiple accounts in varying stages of implementation
• Communicate clearly with customers through all appropriate methods of communication to ensure project progress and overall satisfaction
• Create necessary documentation to further project progress (training documents, status reports, process documents, etc.)

Global

Primary point of contact for all project related tasks regarding the implementation of enterprise management software for over 300 customers. Business sectors include healthcare, transportation, manufacturing, hospitality, military and government / city customers.Areas of expertise include;- Business process- Change Management- System Integration- Sales.