Embarking on a new pathway within wikiflow!

Providing People focused Lean and Agile support to help companies achieve their cultural, environmental, sustainability and societal obligationsWikiFlowPeople focused change solutions

• Completed Barclays apprentice objectives alongside progressing through the Software Engineering Graduate Apprentice course at Glasgow University.• Ran various types of performance tests such as smoke/peak/market flush tests on Barclays’ retail investing platform, Smart Investor.• Compiled results from various applications into a macro enabled Excel Spreadsheet.• Analysed test results, identified any causes for concern and delivered findings to the relevant stakeholders• Liaised with external platform providers to collaborate on defect fixes and environmental issues.• Produced daily status reports on several projects, collecting data from team leads out with my own department.

• Provided professional and courteous service at all times.• Worked alongside customer service to resolve issues.• Managed customer enquiries, provided store information and escorted customers to desired store areas.• Monitored self-checkout systems and aided customers where required.• Used POS system to enter orders, process payments, and issue receipts.• Counted cash in register drawer to balance books at the beginning and end of shift.• Accepted cash, cheque, credit and debit payments accurately and efficiently.