• Facilitating communication between business users and IT, ensuring project alignment• Researching and recommending solutions, driving system changes for business needs• Defining project scope, developing business cases, and modeling financial enhancements• Translating user requests into comprehensive requirements and specifications• Identifying waste and opportunities for improvement, quantifying both as a metric• Leading system conversion activities, managing testing, and… Show more • Facilitating communication between business users and IT, ensuring project alignment• Researching and recommending solutions, driving system changes for business needs• Defining project scope, developing business cases, and modeling financial enhancements• Translating user requests into comprehensive requirements and specifications• Identifying waste and opportunities for improvement, quantifying both as a metric• Leading system conversion activities, managing testing, and ensuring end-user satisfaction• Establishing and executing project timelines, allocating resources effectively• Applying multi-disciplinary approaches, including machine learning, AI tools, and businessanalytics, to solve complex business challenges Show less

• Designed the lifecycle of automation process from ideation to post-implementation support• Built and managed automation intake, process inventory, and process governance• Facilitated prioritization of automation initiatives, optimizing resource allocation• Partnered with various business functions to identify and capitalize on RPA opportunities• Utilized value stream mapping to assess cost-benefit and streamline processes• Conducted feasibility studies to advance… Show more • Designed the lifecycle of automation process from ideation to post-implementation support• Built and managed automation intake, process inventory, and process governance• Facilitated prioritization of automation initiatives, optimizing resource allocation• Partnered with various business functions to identify and capitalize on RPA opportunities• Utilized value stream mapping to assess cost-benefit and streamline processes• Conducted feasibility studies to advance automation concepts into development Show less

• Collaborated with stakeholders to analyze processes and assess automation feasibility • Executed large-scale projects with minimal supervision, meeting project milestones and goals• Conducted comprehensive analysis, documentation, and optimization of business processes• Led interviews, meetings, and workshops to define processes for RPA configuration• Leveraged process improvement expertise to enhance operational efficiency• Contributed to the development of a repository… Show more • Collaborated with stakeholders to analyze processes and assess automation feasibility • Executed large-scale projects with minimal supervision, meeting project milestones and goals• Conducted comprehensive analysis, documentation, and optimization of business processes• Led interviews, meetings, and workshops to define processes for RPA configuration• Leveraged process improvement expertise to enhance operational efficiency• Contributed to the development of a repository of tools, playbooks and best practices• Remained a strong advocate for process improvement and process automation Show less

• Communicating with vendors, clients, and internal teams to build file transfer feeds for mid-market clients• Validating, remediating, or escalating file transmissions for immediate action• Providing support for various FTP platforms• Monitoring of critical payroll business processes• Mentoring teammates to bridge gaps between front-line support and our escalation points• Analyzing ongoing procedures for opportunities of improvementProjects… Show more • Communicating with vendors, clients, and internal teams to build file transfer feeds for mid-market clients• Validating, remediating, or escalating file transmissions for immediate action• Providing support for various FTP platforms• Monitoring of critical payroll business processes• Mentoring teammates to bridge gaps between front-line support and our escalation points• Analyzing ongoing procedures for opportunities of improvementProjects Completed• Lead on 7 Championship project with process and business analysts to developprocess documentation for robotic process automation of manual reporting for BusinessOperation Center (BOC). Continued to facilitate testing and implementation of this initiative.• Utilized automation of operational procedures to identify and target opportunities forincreased ownership and value of mid-market payroll monitoring and future offeringto enterprise market.• Worked with Internal Services to locate opportunities to make BOC efforts more visibleand available for tracking and reporting on a single platform. Show less

• Provided outstanding quality support to internal and external customers with a high degree of satisfaction and technical expertise, with thorough and timely response• Acquired, maintained, and expanded knowledge of relevant product offerings, scopedocuments, and current department policies and procedures in order to provide accuratesolutions to customers• Made recommendations for improving procedures including but not limited to VendorManagement