Marc Arza Email & Phone Number

Jacksonville Beach, FL, US

• Facilitating communication between business users and IT, ensuring project alignment
• Researching and recommending solutions, driving system changes for business needs
• Defining project scope, developing business cases, and modeling financial enhancements
• Translating user requests into comprehensive requirements and specifications
• Identifying waste and opportunities for improvement, quantifying both as a metric
• Leading system conversion activities, managing testing, and… Show more

• Designed the lifecycle of automation process from ideation to post-implementation support
• Built and managed automation intake, process inventory, and process governance
• Facilitated prioritization of automation initiatives, optimizing resource allocation
• Partnered with various business functions to identify and capitalize on RPA opportunities
• Utilized value stream mapping to assess cost-benefit and streamline processes
• Conducted feasibility studies to advance… Show more

Remote

• Collaborated with stakeholders to analyze processes and assess automation feasibility
• Executed large-scale projects with minimal supervision, meeting project milestones and goals
• Conducted comprehensive analysis, documentation, and optimization of business processes
• Led interviews, meetings, and workshops to define processes for RPA configuration
• Leveraged process improvement expertise to enhance operational efficiency
• Contributed to the development of a repository… Show more

Weston, Florida

• Communicating with vendors, clients, and internal teams to build file transfer feeds for mid-market clients
• Validating, remediating, or escalating file transmissions for immediate action
• Providing support for various FTP platforms
• Monitoring of critical payroll business processes
• Mentoring teammates to bridge gaps between front-line support and our escalation points
• Analyzing ongoing procedures for opportunities of improvementProjects… Show more

Weston, FL

• Provided outstanding quality support to internal and external customers with a high degree of satisfaction and technical expertise, with thorough and timely response
• Acquired, maintained, and expanded knowledge of relevant product offerings, scopedocuments, and current department policies and procedures in order to provide accuratesolutions to customers
• Made recommendations for improving procedures including but not limited to VendorManagement