Marc B. Email & Phone Number

Phoenix, Arizona, United States

Mesa, Arizona, United States

Phoenix, Arizona Area

• Strategically manage a diverse range of functions, including appointment scheduling, customer care, selling needed and suggested repairs to the customer, verifying warranty coverage and obtaining warranty authorization.
• Customer conflict resolution-insuring a mutually beneficial outcome for both the customer and the company.
• Responsible for customer vehicle GPS management, hardware ordering and inventory control.
• I have received recognition from company management and ownership year after year with dramatic pay increases for superlative customer service and consistently increasing the service departments sales revenue.

Peoria, Az.

• Strategically position a to surpass ambitious objectives across sales and customer service functions.
• Continually communicate operational issues and changes to supervisors, as well as follow up company procedures to maintain an orderly work environment.
• Collaborate cross-functionally with departments to streamline efforts and optimize workflow.
• Forge and sustain strong, beneficial relationships with customers.
• Accountable for coordinating and monitoring multi-brand maintenance and repair sales, parts ordering, and overall customer satisfaction.
• Continually acknowledged as top 10% earner within the company.

Glendale, AZ.

My duties include but are not limited to creating a top performing team of service advisors. I motivated and coached a team in selling multiple products. I trained in multitasking and using communication and problem-solving skills while ensuring the customer's satisfaction and find an appropriate resolution for the customer. Helped ensure associate spirit.

Chandler, AZ.

I streamlined scheduling and filing systems. Identified stand out associates mentored and trained them for management positions. My other duties include monthly updates and pulse checks for where our manager stands with the team associates and present to my manager and team feedback to create an environment that associates are set up for success and.

Glendale, Arizona, United States

• Strategically position a to surpass ambitious objectives across sales and customer service functions.
• Continually communicate operational issues and changes to supervisors, as well as follow up company procedures to maintain an orderly work environment.
• Collaborate cross-functionally with departments to streamline efforts and optimize workflow.
• Forge and sustain strong, beneficial relationships with customers.
• Accountable for coordinating and monitoring multi-brand maintenance and repair sales, parts ordering, and overall customer satisfaction.
• Continually acknowledged as top 10% earner within the company.

Education record

Education record