Marc B. Email & Phone Number

Bellshill, Scotland, United Kingdom

At Solar Dynamix, we are a team of people passionate about providing a high-quality service to our valuable customers. Solar Dynamix is a leading provider of renewable energy solutions to domestic households throughout the whole of the United Kingdom.

Hamilton, Scotland, United Kingdom

Glasgow, Scotland, United Kingdom

Glasgow, Scotland, United Kingdom

NHS Track & Trace contract

Glasgow, Scotland, United Kingdom

Inbound Customer Service calls from Ovo Energy Residential Customers

Glasgow, United Kingdom

Croner are a leading Employment Law and Health & Safety Consultancy offering medium sized businesses a professional, commercial partnership, meaning that i can focus on their core business and allow them to lean on us for the specialist and complex areas of HR and Health & Safety.Within the role i identify new business opportunities within the SME market. i work alongside a business development manager and between us, we promote the fantastic services Croner have to offer.Key responsibilities:•Contacting business owners via the telephone to generate new business leads•Booking quality sales appointments for your field based colleague to attend and close•Maintaining a database of customers for business development purposes•Assisting with the development and implementation of marketing strategies to generate new business•Keeping up to date with competitors and changes within the marketplace•Ensuring that customers understand all aspects of our HR & Health & Safety services

Hamilton

I currently run a team of 8 people. It was my duty to identify and recruit the people i feel mirror the future success and rewards that i want to acheive myself. I am responsible for ensuring their operational targets are achieved, by focusing on managing the productivity of the individual team members as well as the team as a whole. I focus on managing, coaching and developing seperate team members so we all gel as a unit. Furthermore, i also conduct formal performance reviews and monthly appraisals with my agents.In order to carry out these duties it is important to remain passionate about people development and inspire my team in leading by example. I also ensure that everyone within the site is aware of our company objectives, and is committed to ensuring the development of the business.Utilising CRM and management reports to monitor my team performance is also a key part of my role.

Hamilton

~ New trading name of Clear Business Water*Kinex is the largest independent licensed provider of mains water and supplies water and waste water services to businesses throughout Scotland. Key responsibilities:• To implement the telemarketing sales strategy and grow the client base in line with KPI’s• To ensure that the desired KPI’s achieve both growth in market share and revenue targets• To manage key client relationships• To ensure that the best possible resource is recruited and developed to its full potential• To provide leadership to teammates overall• To analyse and report on business results and emerging trends• To ensure that all KPI’s comply with quality and regulatory requirements• To continually monitor competitor activity • To report to senior call centre manager

Hamilton

As a Clear Business Water accounts manager I am the first point of contact between Clear Business Water and potential new customers. I am expected to obtain qualifying information such as the customer’s current provider and current expenditure, and then create interest in the Clear Business Water product. I explain our services and the potential savings available and get new customers to transfer their business to Clear Business Water. As of April 2016 I have been given oversight on training and mentoring to plan and co-ordinate training with new recruits with the ultimate aim of improving positive thinking amongst existing staff but also retention and behaviours of new recruits.

Uddingston

Working within Ageas (Kwik-Fit Insurance) I have gained vast amounts of knowledge of the insurance industry in various roles thoughout the business. Over the years working with Kwik-Fit Insurance I have progressed from outbound Agent through training to my last position as Internet sales executive up-selling various products via the Kwik-Fit and Express Insurance brand. A highly driven sales advisor with over 20 years experience in direct, retail and B2B sales. I pride myself on leading from the front and always striving to produce the best result from every situation.

Glasgow

I was trained as an international Personal Banking Associate. The primary responsibility in this role lies with answering inbound calls from Barclays existing International based customers and answering queries that relate to clients various offshore accounts. These can vary from savings account and current account. The onus is also on myself to generate potential leads for sales advisors to promote and sell other products and services.

Glasgow, United Kingdom

Most of my experience was based in the personal loan department where i would promote additional products and services to existing customers. I worked to monthly targets where i was consistently in top 3 performers in my team. My target was to convert 40% of all calls to having payment protection. I consistently achieved 60% or above. I was also presented with top Sales Advisor for Loans Department in 2007 at annual award ceremony and he won “Star of the Month” on three different occasions during 2007 for 3 of myroles. (This is a performance based award for achieving all sales and service KPI’s). I was also given an 'Ovations' award for coaching new team members on how to achieve their sales targets whilst working to best practice. I also worked within several other departments throughout his time at RBS including: · Loans Sales Advisor · Mortgage Sales Advisor · Broker Response Consultant · Credit Card Service Advisor · Fraud Investigations Officer

Uddingston

(Previously Powergen)I had a portfolio of SME clients and his key responsibilities were to offer an alternative energy supply. My main duties included calling businesses to discuss their energy needs with a view to tailoring a package that suited their needs. My targets were based on his AHT which had to be an average of 6 minutes. His conversion target was 3 sales per day. I also won top sales consultant of the year for achieving all KPI’s.

High School

Education record