Marc Backer Email & Phone Number

Washington, Dc, Us

Rye Brook, New York, Us

Support leadership team overseeing national accounts across the US Business• Manage all facets of the area including sales, finance, human resources, and customer service with full P&L accountability.• Develop short and long term operational strategies in partnership with senior team members and provide the leadership necessary for the successful design, development, and execution of that strategy to achieve measurable outcomes in a timely, cost effective manner.• Lead and manage a highly productive, motivated and driven team through strong communication, empowerment, reward and coaching techniques. Maintain close working relationships with partner group in functional areas, including Sales, Human Resources, Finance, Marketing, Supply Chain and compliance.• Partner with the business unit leaders and other key stakeholders to drive change and implement new business processes.

Seattle, Wa, Us

Our team is responsible for programs impacting our retail customers (3.5 M per day) and partners (175,000 retail employees). Programs include enhancements to our loyalty program, reigniting our customer service differentiation behaviors, establishing operational tools to ease the burden for our partners, redefining our roles within the store and ensuring the safety of our partners and customers. The team works cross-functionally to develop and prioritize the highest impact programs to enhance our business and build the brand.• Supported enhancements to loyalty program through reigniting customer service differentiation behaviors, establishing operational tools to ease burden for partners, and redefining roles within store.• Created sustainable team approach through repeatable routines, reducing variability and increasing consistency and impact. • Developed future leaders by creating a structured talent rigor, evaluating skill gaps, developing training, improving partner performance and leadership capability and clearly defining measures of success and calibrated expectations.

Seattle, Wa, Us

Served as key member of Executive Canadian Leadership Team providing direct line strategic integration planning and operational support to the broader business unit. Total market size of 1400 stores and over 23,000 partners. • Influenced multiple and varied stakeholders at various levels across organization to align annual operating plan, driving critical strategic projects across organization and representing business unit.• Supported training and development of partners as a leadership mentor directly and indirectly to build field and executive leadership team bench.• Drove strong focus on delivering world class customer connections. High level of success achieved with focus on unit level operations, systems and workflow.

Seattle, Wa, Us

Senior field leader overseeing 8 districts, 98 stores supporting over 1100 partners in Maryland and on the Eastern Shore of Delaware. Total managed volume over $104M with 21% revenue growth driven by store development, operational execution and a relentless focus on the partner and customer experience. • Spearheaded complex projects, including launch of loyalty program, introduction of new food lines and beverages, labor planning and scheduling systems, and accounting dashboards. Initiatives helped to accelerate growth at scale while reducing operational complexity for store partners.• Drove relentless focus on partner and customer experience, resulting in comparable store growth exceeding 8% while also increasing partner stability, reducing turnover at all levels achieving best results in Mid-Atlantic Region. • Leveraged planning cycle to communicate priorities, review talent, and recognize top performance. Identified problems and created action plans for outliers and performance opportunities, developed timelines with measurable expectations.

Chertsey, Surrey, Gb

Supported leaders that managed high-profile accounts for both public and private institutions. Provided and managed financial oversight, audits, client communication and contract management, business development, software implementation, human resources and associate development, unit level support, marketing, menu planning, special event planning, and communication of regional, divisional, and corporate initiatives.

Education record

Education record