With over 20 years of experience in the hospitality industry, I am a skilled and passionate leader in contract processing and customer experience. My mission is to ensure the highest quality and efficiency of mortgage and contract documents, while creating a positive and memorable experience for guests and clients.In my previous role, I was responsible for multiple teams located in various states, crucial to finalizing mortgage and contract documents in a high-paced, high-stressed environment. By applying my financial and business analysis skills I was able to optimize the processes, systems, and resources of my department, and to monitor and report on key performance indicators. I also leveraged my customer experience skills to train and coach my staff, to handle escalated issues, and to collaborate with other departments and stakeholders. I am proud to have been part of a team that delivers exceptional service and value to customers and partners.