Marc Bisewski Email & Phone Number

-Monitored and completed network-related tickets daily from ~3,000 business locations, which involved moves, adds, and changes to computer networking systems, remote troubleshooting, replacing, or installing new network components (e.g., WAN, routers, switches, UPSs, etc.), and documenting it all via Ivanti HEAT ticketing system-Modified Cisco VoIP Systems (e.g., CUCM), hunt groups, and switches to meet needs of end-user-Trained end-users on network changes by simplifying technical jargon, as needed, to be understood

Houston, Texas, United States

-In-person oversight and implementation of ~150 computer networking installations at a pace of about one installation in a different North American city each week-Installation entailed correcting site survey discrepancies, identifying locations for and installing network equipment, troubleshooting the installation and confirming conformity with prescribed installation standards, which involved troubleshooting based on VLAN, DNS/DHCP, and TCP/IP protocols, where scope of installation varied from end-to-end (E2E) network upgrades, internet-phone transfers (IPT), and retrofitting in acquisitions-Primary project liaison between third-party vendors, internet service providers, location manager and their end-users, corporate IT department management, and network engineers-Established rapport with new end-users and new cabling teams for each new installation with little overlap in parties-Took ownership of IT-related requests from the end-user, despite this being outside of job description, with intent to provide exceptional customer service while on-site and in-person with the end-user rather than automatically deflecting to help desk, which led to becoming preferred Field Service Engineer after dealing successfully with several notoriously difficult end-users

Houston, Texas, United States

-Transcribed and analyzed audio and visual data-Adapted to analysis tools that regularly updated and responsible for training co-workers on the tools

Greater New York City Area

-Maintained client files in the office-Secured orders for Veterinarian equipment and supplies-Assisted lead office manager with management of budget

Greater New York City Area

-Engaged in outreach and relationship building with local congressional administration-Developed and presented informational materials in support of the Borgen Project-Planned promotional outreach events with local Borgen Project leaders

-Informed customers about office technology equipment-Assisted customers with pricing, discounts, events, and services provided

Houston, Texas Area

-Managed schedules and plans for a team of 10 campaign workers and volunteers -Organized canvassing plans on spreadsheets and reviewed hours spent in the field for reporting to campaign supervisors

Austin, Texas Area

-Prepared and brewed kombucha, which involved ensuring that the alcohol by volume (ABV) complied with governmental standards, reporting the flavors of the final products to managers, as well as cleaning and maintaining brewing equipment-Managed a team of 4 brewers and production equipment to follow production logs and ensure completion of daily tasks -Recorded all brewing activities on daily production sheets-Developed a program to compute required daily production approximated at 1200 gallons and to forecast equipment needs -Represented the company at public relation events through friendly public engagement and by answering questions