Public Health Emergency Operations Centre.

COVID-19 Response Unit - Manage enquiries and referrals to the Public Health Hotline.

Key duties: - Provide first level support for clients via phone and/or remote access. - Action and manage support tasks raised by the client, you will need to understand their issues, document and work to resolve them in a timely, accurate and professional manner. - Research functional requirements, conduct testing, and provide quotations for development of work required by customer. - Design, develop and implement reports, forms and SQL functionality as required. - Assist clients to utilise software functionality to maximum effect. - Build and nurture strong relationships with colleagues, stakeholders, subject matter experts, product owners, and clients as required. - Test and perform software upgrades as required.

Provide customer contact with the following key success factors: - Complete/resolve the customer's enquiry/issue. - Maintain and improve customer sentiment on every interaction. - Optimise value for the customer and the business on every interaction.

Provide customer contact with the following key success factors: - Complete/resolve the customer's enquiry/issue. - Maintain and improve customer sentiment on every interaction. - Optimise value for the customer and the business on every interaction.

Ensure sufficient inventory levels on store floor, reporting to manager night fill.