Fixed and Mobile Infrastructure Engineer for WC EMS.

Media24

Active Directory. Working on the domain controllers, mapping network drives, and resolving all end user queries and issues.To install and configure new IT equipment. Troubleshooting of hardware, software, and network related issues.Systems administered: AD, MS Exchange, Queuemetrics, X-Lite, Sightmax, Caiman, Casper, Spark, Live Engage, Lync, 3cx. To diagnose and resolve software and hardware incidents, including operating systems and a range of software applications.To assist all our users with any logged IT related incident when called upon. Printer troubleshooting.Live monitoring of internal systems including hourly Surge checks of queues and Kibana graphs.Live monitoring and escalations of servers, VMs and Databases (Disk space, CPU load, services stopped.)Recycling of application poolsEscalations of systems in trouble (eg. Mobile games on android not loading), contacting of relevant departments, logging tickets to external parties, sending comms to directors.

Desktop Support Technician duties included all troubleshooting of hardware and software related issues.Google admin (South Africa, Kenya and Nigeria) -Account creation, Assigning of rights, Group admin, password resets Okta Admin (South Africa, Kenya and Nigeria) -Account creation, password and security admin.Asset registryJira (Atlassian and Confluence) admin for the "olxafrica" groupProcurementPrinter troubleshootingBoardroom conference calls and meeting setups via Skype, Hangouts and Bluejeans.

Duties included: To diagnose and resolve software and hardware incidents, including operating systems and a range of software applications. To assist all our users with any logged IT related incident when called upon. To install and configure new IT equipment. To resolve incidents and upgrade different types of software and hardware. To resolve incidents with printers, copiers and scanners.