Marc Burns Email & Phone Number

County Dublin, Ireland

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

• As a Customer Experience Specialist and Team Lead, I conduct in-depth customer sentiment analysis, guiding Product and Marketing teams to align with market demands and GTM strategies. I develop and implement Customer.
• Achieved a 30% conversion rate by steering a recovery campaign to recapture lost sales.
• Amplified positive TrustPilot reviews by 600% through spearheading a targeted outreach campaign.
• Pioneered cross-selling initiatives for food intolerance testing kits, aligning with customer needs and contributing to revenue growth.
• Capitalized on market opportunities by identifying customer needs for food intolerance testing andintegrating weekly sales KPIs resulting in boosting revenue.

Rathcoole, Co. Dublin, Ireland

• During my tenure as a Customer Care Expert, I excelled in qualifying inbound leads, identifying opportunities for cross-selling and up-selling premium subscriptions and add-ons. I engaged with customers through various.
• Championed diversity and inclusion initiatives, leading to a more welcoming and supportive company culture.
• Successfully navigated complex customer inquiries to ensure a high retention rate of premiumsubscription users. Maintained a 98% customer satisfaction score for reflecting exceptional service and problem-solving.
• Connected users with in-house website designers, boosting the Wix Partner Program's revenue through strategic client engagement. Mentored eight new colleagues through the Wix Mentoring Program by demonstrating.
• Consistently ranked as a top performer for exceeding KPIs/targets throughout the year by displayinga track record of sustained overachievement.
• Enhanced user experience and customer satisfaction by providing first and second-line support fortechnical issues, licensing, and account inquiries for all Wix products.

Dublin, County Dublin, Ireland

• While serving as a Contact Centre Associate from 2021 to 2022, I took pride in enhancing customer experiences. Managing accounts, assessing Security and Compliance requirements, and facilitating service renewals were.
• Drove sales growth through effective cold calling and engagement with inbound prospects.
• Amplified customer retention by providing comprehensive account support and management.
• Surpassed monthly KPIs with a notable 40% conversion rate in a brief tenure through the execution of best practices.
• Recognized for exceptional relationship-building skills, pivotal in developing trust and long-termcustomer partnerships.

County Dublin, Ireland

As a Sales Advisor my responsibilities included:Diligent time management.Assisting customers with sales queries and complaint handling.Cross sell and upsell activities to boost revenue.Assisting in achievement of store weekly and monthly targets.Working as part of a dynamic team, shifting between departments as needed.

County Dublin, Ireland

Sales Advisor and Store Assistant Responsibilities:Assisting customers in completing their purchases.