Marc Camacho Email & Phone Number

• Greeted guests at the front desk upon arrival.• Possess fluent knowledge of the city and geography of surrounding areas.• Provided restaurant recommendations, secured reservations, and coordinated tours for hotel guests.• Checked guests in/out, reviewed VIP and package arrivals daily.• Personally developed relations with well-established services: licensed and bonded baby-sitters, florists, beauty and barber shops, ticket brokers and car service.

Operations Manager• Unified Housekeeping, Engineering and Front Desk to maximize productivity, identify problem areas and assisted in implementing solutions.• Inspected cleanliness in rooms and public areas according to hotel standards.• Processed payroll, scheduled staff, monitored room inventory and the efficient scheduling of arrivals and departures.• Managed the evening front desk team to provide exceptional service, tracked and responded to guest satisfaction survey… Show more Operations Manager• Unified Housekeeping, Engineering and Front Desk to maximize productivity, identify problem areas and assisted in implementing solutions.• Inspected cleanliness in rooms and public areas according to hotel standards.• Processed payroll, scheduled staff, monitored room inventory and the efficient scheduling of arrivals and departures.• Managed the evening front desk team to provide exceptional service, tracked and responded to guest satisfaction survey data.Assistant Director of Housekeeping• Trained Housekeeping employees to achieve the standards of cleanliness in guest rooms and public areas.• Distributed room assignment boards and keys to housekeepers daily.• Instructed housemen with assigned duties and public areas.• Inspected vacant clean rooms in the morning and vacant/dirty/occupied rooms on a daily basis. • Maintained the upkeep of all collateral, amenities and supplies, made sure storage areas and closets were kept orderly, clean and secured.• Scheduled and participated in departmental meetings.• Fire Safety Director Show less

• Interviewed, hired, trained, developed and coached staff to launch a successful hotel opening.• Supervised daily operations of the Front Desk to maximize revenue and profits while obtaining guest satisfaction.• Responded to guest’s special requests, needs, problems and concerns.• Maintained the guest profile system, updating it as necessary to reflect current preferences, ensured preferences were communicated as necessary.• Attended stand up meetings with all department… Show more • Interviewed, hired, trained, developed and coached staff to launch a successful hotel opening.• Supervised daily operations of the Front Desk to maximize revenue and profits while obtaining guest satisfaction.• Responded to guest’s special requests, needs, problems and concerns.• Maintained the guest profile system, updating it as necessary to reflect current preferences, ensured preferences were communicated as necessary.• Attended stand up meetings with all department staff to communicate SALT scores and discussed ways to help improve them.• Implemented daily line up for all Guest Service Agents, Supervisors, Bellmen and Door staff.• Fire Safety Director Show less

Tribeca, New York City

• Compiled daily financial/revenue reports for ownership.• Performed night audit functions on a nightly basis and property walk troughs.• Responded to any guest issues, complaints quickly and efficiently.• Arranged transportation for hotel guests.• Attended AM stand up meetings and recapped the prior evening’s events.