Marc Colangelo Email & Phone Number

Needham, Massachusetts, Us

- Identified and executed on new market opportunities through thorough analysis of industry trends and competitor activities- Successfully negotiated favorable contract terms with major clients, enhancing profitability margins for company.- Expanded market presence through strategic partnerships and alliances.- Developed and executed go-to-market strategy to drive company success in exceeding revenue and profitability goals.- Devised and presented business plans and forecasts to board of directors.- Represented organization at industry conferences and events.

Vancouver, Bc, Ca

- Prioritized roadmap in order to achieve product goals and metrics.- Introduced technology and automation which streamlined stakeholder collaboration and product development process for faster time-to-market and improved efficiency.- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.- Managed stakeholder expectations effectively throughout entire product development process.- Launched successful products by conducting thorough user interviews, research and identifying stakeholder needs.

Needham, Massachusetts, Us

- Led cross-functional teams to successfully launch new products, meeting deadlines and budgets.- Created agile working environment, enabling rapid response to changing business needs without sacrificing quality or performance standards.- Championed continuous improvement initiatives to drive operational excellence within organization.- Cultivated culture of innovation by promoting creative thinking and encouraging employees to take calculated risks in pursuit of solutions.- Navigated complex regulatory environments to ensure compliance with local laws, standards, and regulations relevant to business domain.

Needham, Massachusetts, Us

- Achieved program goals by efficiently managing resources and overseeing global cross-functional teams.- Translated information highly technical in nature to investors and senior staff and aligned product strategy with market.- Ensured successful product rollouts through meticulous planning, execution, monitoring, documentation, and post-launch support.- Collaborated with engineering teams to deliver high-quality products within tight deadlines.- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.

Needham, Massachusetts, Us

- Introduced new methods, practices, and systems to reduce turnaround time. Improved first response times by 87%.- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly. Improved resolution times by 62%- Handled global staff training initiatives aimed at upskilling workforce to meet dynamic industry demands.- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

Needham, Massachusetts, Us

- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.- Streamlined support procedures for quicker response times, resulting in higher client retention rates.- Collaborated with cross-functional teams to develop and implement effective support strategies.- Enhanced user experience by providing comprehensive troubleshooting guidance for various software and hardware systems.- Developed training materials to educate both team members and clients on product functionality and best practices.

GL Advisor provides services to new professionals to assist with debt repayment, debt relief programs, risk management and other financial decisions.- Served in cross-functional leadership group focused on future projects and process improvements; organized and led meetings, compiled agenda items with team member input, created company initiative communications- (Manila, Philippines) Trained team of international employees on site and via telecommunication on company procedures and professional standards. - Effectively communicated with clients the details and information related to their accounts standing- Oversaw 500+ client account portfolios.- Sales role, lead generation - Acted as liaison to internal senior client advisory team to smoothly transition clients to higher level financial advisory services