With over seven years of experience in the coffee industry, I am a customer experience specialist at Trade Coffee, a leading online platform that connects coffee lovers with specialty roasters. In this role, I use my interpersonal skills and fraud protection knowledge to ensure a smooth and secure customer journey, from the initial quiz to the final delivery. I also leverage my graphic design background to create engaging and informative discussion for improving the website and social media channels. Previously, I was a store manager at Java Love Coffee Roasting Co., where I led a team of 15 baristas, increased sales by 30%, and implemented quality and sustainability standards. I am passionate about coffee and customer satisfaction, and I enjoy working with a diverse and collaborative team that shares the same vision and values. I am always eager to learn new skills and explore new opportunities in the coffee industry.