Marc Cruz

Marc Cruz Email and Phone Number

Founder and CEO @ Guia
Valenzuela, NCR, PH
Marc Cruz's Location
Metro Manila, National Capital Region, Philippines, Philippines
Marc Cruz's Contact Details

Marc Cruz personal email

n/a
About Marc Cruz

I have over 25 years of IT Implementation and Digital Transformation experience working for Fortune 500 companies such as Hewlett-Packard, IBM and the largest Telecommunications company in the Philippines, Globe Telecom. I’ve led numerous IT Service Delivery and Operations teams for a variety of Application Services and Technologies, including spearheading Digital and Omnichannel Transformation for Enterprises. My experience covers E2E IT Service Delivery: IT Outsourcing, Application Development, Testing and Implementation, IT Service Management (ITIL), and including areas such as Business Continuity and Information Risk and Security and People Management.I also led the implementation and launch of several Omni-channel Digital transformation projects for Globe Telecom. This includes the end-consumer mobile application (Globeone), the revamp of the Globe website (www.globe.com.ph) and Globe online store-portal, the messenger chatbot (Gie of Globe), just to name a few. I also have extensive implementation and audit experience in a number of global process frameworks and certifications such as CMMi, ISO2000, ISO27000, BS25999 and SAFE (Scaled agile) for enterprise; among others. I’ve led the successful certification of the HP Global Delivery Philippines Center in several of the aforementioned process frameworks. Currently, I am the Chief Operating Officer (COO), Chief Technology Officer (CTO) and one of the co-founders of an eLearning Consulting Agency, Bihasa (www.bihasa.ph). In this capacity, I manage all aspects of Project Delivery as well as overall operational and administrative functions of the company. As a member of the founding team, I also provide and lead strategic activities for the company. I am also a co-founder of another elearning start-up, Liyab (www.liyab.ph) and serves as one of the board members of the company providing direction and support to the company’s CEO. I live and breathe Digital, but aside from that, I am very passionate about Learning and Mentoring. I have conducted a number of trainings, both internally and externally, revolving around Leadership, Personal and Career Development.

Marc Cruz's Current Company Details
Guia

Guia

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Founder and CEO
Valenzuela, NCR, PH
Website:
guiaguide.com
Employees:
3
Marc Cruz Work Experience Details
  • Guia
    Founder And Ceo
    Guia
    Valenzuela, Ncr, Ph
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  • Bihasa Ph
    Chief Operating And Technology Officer
    Bihasa Ph Jun 2019 - Present
    Philippines
    Co-founded the company which includes the development of the company’s business model, operating structure, delivery processes, product and services, technology and security practices, or basically all aspects of the business. - Overall responsible for the Business Operations of the company including finance, admin, and legal. - Overall responsible for the execution and delivery of all of the company’s service offerings including account management for several clients. - Development of the company’s core products and services including solutioning, estimation, capacity and capability build-up.- Set-up of the company’s IT infrastructure and technology requirements and understanding industry trends that can be acquired to further enhance our service offerings.
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  • Liyab
    Co-Founder Liyab
    Liyab Jan 2020 - Present
    - Co-founded the company which included development of the company’s business model, operating structure, delivery processes, etc. - Reviews and provides direction to the Strategy and Operations of the company
  • Start-Up
    Co-Founder And Entrepreneur
    Start-Up Jan 2019 - Present
  • Globe Telecom
    Program Director
    Globe Telecom Nov 2017 - Oct 2018
    Overall accountable for the delivery of the Digital Channel Projects of Globe under the Omnichannel Domain. Includes budgeting, project resource and capability management, the technical and overall execution of project delivery. - Projects includes: Globeone App (end-consumer one-stop mobile application), Globe At-home Broadband App (end-consumer mobile specifically for the company broadband customers), Globe Website, Globe Online Store, Call Center revamp (Amazon Connect, Robotic Process Automation), Gie of Globe (Chatbot), among others- Technologies included: Adobe Experience Manager, OSS/BSS, API Gateways, Amazon Connect and Call Center systems such as IVR, IOS and Android dev tool kits, Email Management Systems, RPA etc. - Managed a cross-functional team that was composed of Product Owners, Agile practitioners, UeX, Web and Mobile Developers, IT Development teams, 3rd-party suppliers, to name a few.
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  • Ibm
    Cloud Application Migration Services - Service Line Leader
    Ibm Nov 2016 - Nov 2017
    Manila, Philippines
    Responsible for driving the Capability Development of the Application Innovation Service Line which covers Cloud Technologies and Custom Application Development & Management. At that time, the total manpower complement was the largest group in IBM (i.e. ~1000 IT practitioners)- Technologies include: Cloud, Java and other Web related technologies, Legacy (Mainframe, Cobol, etc), Middleware, Database Management Systems, among others. - Works with various local (i.e. SAP Practice, App Dev Practice, etc) and global teams (i.e. Pursuit Teams, Account Managers, Global Service Lines, Portfolio and Delivery Centers).- Actively involved in pursuits, pre-sales, and solution validation including pitch presentations to Client Executives to support IBM sales and revenue growth initiatives.
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  • Hewlett Packard Enterprise
    Senior Manager - Overall Practice Leader Adm, A&Dm, & Microsoft Practice
    Hewlett Packard Enterprise Sep 2015 - Sep 2016
    Responsible for the overall Strategy and Operations of the App Dev & Mgmt, Testing, and Analytics practices, an organization made of over 1,000 IT practitioners to deliver work class Application and IT Services. - Responsibilities include: Growth, Product and Service portfolio, Delivery Excellence, Business Operations (Finance, Business Continuity, Asset Mgmt, etc), Resource Mgmt, Training & Development, Career Center Mgmt, Employee Engagement, Knowledge Mgmt, and Experience Mgmt. - Program and Portfolio Management for multiple accounts, majority of which are global or belong to top Fortune 500 companies.- Projects included various Digital Channels for our clients that included: Website and Portals, Mobile Applications, Artificial Intelligence, Data and Analytics, etc. - Manage an organization of ~1000 employees to deliver world-class AD&M services to over 50 global customers, covering the technology areas of Java, Microsoft (.Net, Dynamics AX and CRM, Azure, SharePoint, Office365, Windows 10), Enterprise Application Integration (TIBCO, GXS, Dell Boomi, Oracle Fusion, Webmethods, EDI, XML), Cloud PaaS (Azure, Amazon Web Services, DevOps CI/CD), Mobile App Development (Native iOS, Android, MS UWP, Xamarin), HPE Software (Ops Orchestration, Business Service Management), WorkDay, Application Modernization & Application Transformation to Cloud, and User Experience.- Develop and execute the strategies of Cloud, DevOps Transformation, and Productization of Industry Solutions as key differentiators of the Philippines Center to drive growth. Build and maintain relationships with key customers, HPE Global Practices, and other Global Delivery Centers, to also drive growth of the center.- Review and sign-off on technical solutions, financials, and contractual obligations for customer deals Accountable for the successful inbound management, including resource ramp-up, knowledge transfer, and transition of support, for new AD&M deals into the PH center
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  • Hewlett-Packard
    Practice Lead - Application Development, Application Testing, Analytics And Data Management
    Hewlett-Packard Sep 2014 - Sep 2016
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  • Hewlett-Packard
    Practice Lead - Quality And Testing
    Hewlett-Packard May 2010 - Aug 2014
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  • Hewlett-Packard
    Application Services Delivery Manager
    Hewlett-Packard Nov 2006 - Apr 2010
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  • Hewlett-Packard
    Site Quality Lead
    Hewlett-Packard Aug 2004 - Oct 2006
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  • Soluziona
    Senior It Consultant
    Soluziona May 2002 - May 2004
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  • Soluziona
    It Consultant - Utilities Sector
    Soluziona Jul 1997 - Apr 2002
    View

Marc Cruz Skills

Cmmi It Service Management Iso 20000 Information Security Management Team Management Governance Management It Management Itil Test Automation Service Delivery Solution Architecture Pmp It Strategy Business Analysis Project Management Business Intelligence

Marc Cruz Education Details

Frequently Asked Questions about Marc Cruz

What company does Marc Cruz work for?

Marc Cruz works for Guia

What is Marc Cruz's role at the current company?

Marc Cruz's current role is Founder and CEO.

What is Marc Cruz's email address?

Marc Cruz's email address is marc.cruz@hp.com

What schools did Marc Cruz attend?

Marc Cruz attended Ateneo De Manila University.

What skills is Marc Cruz known for?

Marc Cruz has skills like Cmmi, It Service Management, Iso 20000, Information Security Management, Team Management, Governance, Management, It Management, Itil, Test Automation, Service Delivery, Solution Architecture.

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