Marc Cruz, Api Email & Phone Number

Review requests from underwriting and other sources, related to the filing of rules, rates, and forms, including ISO and Department of Insurance bulletins; verify that company forms and manuals comply with state regulations and statutes; make recommendations and process filings to ensure our products remain in compliance; provide bulletins to agents regarding revised manual pages, underwriting guidelines and forms; and handle additional aspects related to compliance with departments of insurance for the states AZ, CT, DC, ND, and NY.• make filings to DOI for new and revised products including forms, rules, and rates to ensure our compliance with state regulation• prepare notification and updates of filing status to other departments and areas• respond to other departments questions and concerns involving new or revised state legislation or filing changes• mentor and advise underwriting staff and others on coverage forms and state statutes• develop and maintain relationships with the state departments of insurancereview publications (hardcopy and electronic or web-postings) for assigned states, determine need for company action and gain approval from management when appropriate• research P&C insurance issues, regulations, and court cases, etc.• make recommendations and solicit underwriting approval for filing changes• develop and maintain state-specific forms, filing manuals and agent manuals• maintain company forms library• establishes, builds, and maintains company resource contacts

West Chester, Oh

Balance and count $90,000 to $105,000 end of day sales for events held at Paul Brown StadiumOrganize $2,600 to make accurate change for assigned vendorsArrange and allocate money in bags assigned for the corresponding concession stands Verify the amount counted by vendors is accurate

Leadership & Interpersonal Skills Approved high value homes of up to $1 million on risks that met company guidelines Presented “Why Sell Safeco” meetings for agents to gain knowledge of Safeco Auto products and advantages Established and developed strong business partnerships with assigned independent agents Interacted with existing and new assigned agency’s promoting new products Recommended key agents with an Award of Excellence for outstanding results Educated new employees on technology systems and NH state regulations Written & Communication Skills Persuaded agents to sell multiple lines of business to generate more premium Negotiated alternatives to modify a risk to meet underwriting standards Addressed reasons for cancelling or not renewing a home, auto, or an umbrella policy Complied with state regulations when issuing written notice of nonrenewal and cancellations Made several outbound calls to obtain necessary information to complete a transaction Received multiple BRAVO awards for outstanding customer service Organizational Skills Maintained $35 million book of business for the state of NH in Personal Lines Insurance Accounts Produced a database to track underperforming independent agents to put them on a rehabilitation program Prioritized my daily activities to meet deadlines and time service standards Handled an average of 35 phone calls daily while managing to meet critical deadlines

Underwrite personal lines accounts to accept, reject, or modify the risks per company underwriting guidelines to ensure rate adequacy and acceptability; Analyze credit, loss history, and home inspection reports to minimize losses and write profitable business; Review home appraisals to ensure the property is well maintained and insured to value; Strong ability to multi task handling a book of business of $35 million of written premium issuing new business, endorsements, and renewals for the state of New Hampshire; Excellent written skills in complying with department of insurance in drafting legal notices to policyholders when taking adverse actions on an account; Provide best in class customer service and received multiple BRAVO awards for outstanding service to independent agents; Build and maintain agency relationships through strong communication skills by proactively contacting agents keeping them informed of new products.

Answered inbound customer calls offering solutions to agent questions and taking the opportunity to educate agents on products and services;Made several out bound calls to agents to obtain necessary information to complete a transactions;Provided timely and professional customer service to agents to facilitate the processing of business;Ensured that policy transactions are issued and changes are recorded accurately and in a timely manner by rating and entering quotes, new business, endorsements, cancellations or renewals;Refer to underwriter's transactions that require their attention and complete transactions directly if within authority.

Answered several inbound calls from clients in a professional manner and directed to the appropriate legal assistant or attorney;Worked independently while researching case law and drafted legal summaries and presented findings to paralegals and attorneys;Filed time sensitive legal documents in Probate Court, Juvenile Court, and Hamilton County Auditor office.

Api, Associate In Personal Insurance

Bachelor Of Arts, Paralegal Studies

Mba