Marc D. Email & Phone Number

Marsaskala, Mt

In my role at, I hold the title of Customer Support Manager; however, it's important to note that the position is not traditional people management.I am involved in a multitude of roles that would typically be distributed among several departments at other casinos. My day-to-day activities revolve around customer support, conducting due diligence, ensuring compliance, addressing fraud and payment-related matters, performing quality analysis, managing VIP clients, and contributing to training initiatives.As a result of this dynamic and wide-ranging position, I have honed extensive knowledge and acquired valuable skills across multiple facets of our operations.

Malta

As a Customer Support Advisor for Gaming Innovation Group, I provided high-quality customer service via email, and live chat for seven B2C brands, handling gaming-related inquiries, technical issues, KYC documents, and VIP contacts. I also excelled in customer retention and won a competition among my colleagues.

Msida

During my time at Besedo as a Customer Support Agent for Gumtree UK, I provided support to customers through various channels, including phone, live chat, and email. I gained experience in using Salesforce and identifying fraudulent activity. I exceeded all company targets and was recognized as a "Success Story." My main duties involved resolving customer issues, monitoring online content, and maintaining the platform's reputation through exceptional customer service.

Malta

As a Games Presenter for Evolution Gaming, I engaged with players and presented live casino games such as Roulette and Blackjack, while ensuring fair gameplay and maintaining excellent customer service. I also had an obligation to report any technical issues or suspicious behaviour.

Dundee, United Kingdom

As a Senior Dealer at Grosvenor Casinos, I was responsible for supervising gaming tables, training new dealers, and ensuring compliance with regulatory requirements while providing exceptional customer service. In my supervisory role, I inspected games, ensured correct payouts, and trained dealers to improve their technical skills.

Dundee, United Kingdom

As a Dealer at Grosvenor Casinos, I was responsible for delivering exceptional customer service while dealing casino games such as Roulette, Blackjack and Three Card Poker. I also managed the gaming tables, operated the equipment, ensured compliance with regulatory requirements, and logged customer information into internal systems as required by the Gambling Commission.

Dundee, United Kingdom

As a Service Supervisor at one of the world's most recognized Quick Service Restaurants, I oversaw daily operations, managed inventory and stock levels, provided support and guidance to crew members, and set and monitored targets for the team on waste reduction, speed, and yield. I also ensured the kitchen and counter were prepared for peak periods and that staff were given adequate breaks during shifts, drawing on my managerial training to achieve high-quality customer service.

Dundee, United Kingdom

As a Burger King crew member, I efficiently fulfilled customer orders, cooked food to order, and assembled sandwiches to perfection while also ensuring cleanliness and safety standards were met. Working closely with my team, we achieved targets in upselling and speed of service.