Marc Dibiase Email and Phone Number

Retained a customer base of thousands .Regulated, managed and started the Internet for dealerships. New model Cadillac, GMC, Nissan and all brands preowned.Related customer specific products, pricing, tech-support.

•Trained, coached and mentored staff to ensure smooth adoption of new program.•Strengthened company's business by leading implementation of Less aggressive Call model. Managing a team of eleven collectors. •Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.•Identified chronic customer issues by creating and maintaining customer complaint log.•Referred unresolved customer grievances to designated departments for further investigation.•Resolved service, pricing and technical problems for customers by asking clear and specific questions.•Prepared reports and communication for senior management and clients.•Oversaw call center employees to ensure customer satisfaction goals were consistently met.

Was released honorably for a pre existing college football knee injury.

Product brand , model and line sales. Inside and out. Writing up buyers orders and financing. Closing and delivery of the customers new or pre owned vehicle. Customer retention and follow up. Gas sales, register operation, grocery restock, sales and service, lotto services and sales.

Origination of consumer and commercial loans. Outside marketing and offering up all bank products for consumer lending.

Prime lending and Sub Prime •Recommended loan approvals and denials based on customer loan application reviews.•Maintained current loan and pricing information on the online banking website.•Originated, reviewed, processed, closed and administered customer loan proposals.•Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.•Developed and maintained relationships with local real estate agents.•Submitted loan applications to the underwriter for verification and recommendations.•Successfully closed an average of 20 loans per month.•Reviewed and edited loan agreements to ensure accuracy.•Complied with regulatory requirements, including the Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.

All rental duties: Write up, car prep, delivery. Selling all collision damage ins. Keeping track of current rentals and deadlines to return. Outside marketing to all dealerships and managing the service departments customers. Central operating duties. Deposits , daily detail reports and keeping track of the vehicles that will need to be sold. Per mileage and condition.

All field, equipment, pregame, practice duties field preparation. Uniform management. Locker room duties. Stadium preparation for game day.

Movie Waterboy•Developed a successful working relationship with Cast and crew •Took on numerous backstage role, including equipment care, crew wardrobe and prep.•Worked with directors, other actors to ensure all equipment was prepared for filming.