ERF Export and Import OperatorDelivering customer service of the highest quality.Building a rapport and maintaining a healthy professional relationship with customers.Booking and managing groupage and express road freight collections and throughout Great Britain and Europe.Communicating effectively with colleagues, company partners and senior management to resolve problems on a day to day basisProducing competitive quotes for customers whilst securing business

Customs Clearance Operator with Hellmann Worldwide Logistics.As part of the UK Export and Import Brokerage team I on a daily basis help customers in the following waysBeing available to assist with any queries and problems they may have.Producing export and import documentation through Datafreight and ASM Sequoia for hauliers and containers entering and leaving the UK.Creating and submitting TAD T1 transit documents to UK customs for hauliers leaving the UK into EuropeProcessing Inventory and non Inventory linked imports through Destin8 and providing C88+E2's to customersKeeping all paperwork in relevant files and filed away in orderCreating internal bookings on AS400

Responsible for tracking and updating customers on status of road freight shipments from collection point to delivery location. Ensuring POD's are updated on AS400 and entered into our system in a timely mannerBooking and tracking UK road haulage sub-contractors and ensuring they collect and deliver within the agreed terms of the job.Liaising with customers when any development or issues.Communicating effectively with clients and responding to their requirements.

Provided help and guidance to our customers and ensured that all calls were handled in line with our Customer Service Strategy and legislation governing the collection of debt. Contacted customers within SLC’s portfolio (via inbound/outbound telephone, email, and any other contact channel) efficiently and effectively in a professional and courteous manner.Used SLC’s computer systems, supplied the correct documentation that is requested and sent to customers. Identify the reason for arrears accruing and to offer appropriate debt counselling to customers.

I provided an excellent personalised service to customers through excellent communication and product knowledge.Maintained (KPI’s), such as call quality, average handling time on calls, ensure that my performance and conduct meet the required Company standardsDemonstrated a clear personal commitment to meeting client and customer requirementsProvide support to fellow and new colleagues when required, using active listening to understand their query and assist to resolve it

Previously employed by Customised Training and HR Services Ltd. Completing the finishing stages of Modern Apprenticeship SVQ Level 3 in Business Administration

Working as part of a team for email and customer enquiries to provide accurate and fast service to customers to ensure a high work level. This includedReplying to a high volume of emails and quote requests.Sending regular vehicle availability lists to customers and our own fleet.Warehouse duties including cleaning and management of StockDaily management of drivers dutiesCreating and booking jobs, and managing shipments against customer requirements