Marc E. Graves Email & Phone Number

Act as a thought leader and strategist for customer initiatives and process implementation. Ability to identify and solve complex operational and service issues by proactively identifying and eliminating bottleneck in our supply chain. Implementation of KPI which allows the business to optimize performance based on processes. Responsible for the overall direction, coordination, and vision of the organization. Demonstrates ability to influence, manager, lead, and present ideas via written and oral communication.

Formulated, tracked, provided tutelage oversight to 30 class participants, developing and schedule the academic curriculum for each class and maintained a growth mindset toward student learning and development. Facilitated problem-solving with a curious mind and creative a thinking process. With a goal of developing their skills and competency in Microsoft applications and Supply Chain sustainability models.

Responsible for continuous improvement of customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results and implementing change. Strategic and tactical responsibility for managing third party providers of logistics and terminal services within the North America. Manages team of 20 setting expectations and holding them accountable to service delivery standards.

Mclean, Virginia, Us

Responsible for the design and implementation of a sustainable profit model for the chocolate category across the Gulf. Increased speed to market and reduced carbon footprint by 20%, through optimal planning and efficient scheduling of resources. Provided visionary leadership, strategic direction and oversight of all sales and operational activities.Key Contributions:• Reimagined and led a change management effort to shift from mass marketing to customer centric segmentation strategy. Drove top line revenue by 25%, reduced trade spends by 2% and increased profitability by 15%. • Led a cross functional team in the consolidation of business intelligence tools to achieve more aligned reporting of Overall Performance and Key Performance Indicators (KPI’s).• Improved accuracy, control, and transparency through the establishment of enhanced reporting procedures.• Served as Full Cycle Project Manager for ‘Uplift’. Ensured the successful delivery of all project phases in accordance with predetermined scope, budget, schedule, and stakeholder expectations.

Mclean, Virginia, Us

Furnished supply chain governance to pipeline of assigned clients. Oversaw Logistics, Customer Service, Operations, Continuous Improvement, and Inventory Optimization. Responsible for developing and implementing processes and systems to improve efficiency, increase profitability, eliminate waste, and reduce expenses. Managed 3rd Party Logistics (3PL) seasonal relationship in Kennesaw. Defined seasonal activity and benchmarked performance against KPI’s.Key Contributions:• Maximized seasonal growth opportunities by leading a cross-functional, customer focused PIPO Halloween Program, which resulted in incremental revenues of $14 million and the growth of the Halloween category by 5%. • Recognized by customer as “Best in Class” in collaborative execution for Target Halloween Program 2008. • Exceeded client expectations by implementing a strategic customer initiative that promoted supply chain efficiency, resulting in a Cost of Goods Sold (COG’s) savings of $500,000.• Supply chain initiative alleviated the need for rebalancing seasonal product, which increased net profit by 6% and reduced carbon footprint significantly.

Mclean, Virginia, Us

Managed customer order fulfillment and shipping logistics for assigned client base. Supported collaboration strategies to fuel growth. Optimized supply chain processes and operations to maximize market potential and meet customer needs.Key Contributions:• Served as Subject Matter Expert and key resource regarding SAP software applications. • Led implementation of over 10,000 bill-payers for customer care department. Handled SAP modules including configuration, billing, shipping, batching and business process mappings.• Supervised, led, and mentored 20 Order Fulfillment Representatives and Financial Specialists.• Directed the activities of “Seasonal Core Team”, which managed the distribution of $1 billion of seasonal and specialty items across 4 distribution centers.

Basking Ridge, Nj, Us

Oversaw financial planning, forecasting, tracking, and reporting practices for 3 business branches. Responsible for sales of value-added solutions to sizable accounts worldwide. Built and developed a strong team of 7 analysts.Key Contributions:• Assessed sales productivity, revenue planning, investments and made recommendations to drive profitability.• Recognized as Top Regional Performance Team in 2003 and 2005.• Demonstrated an unwavering commitment to increasing our revenue by maintained an incremental YOY growth of 110%

Basking Ridge, Nj, Us

Additional experience as Customer Account Manager and Customer Service Representative where I have a variety of different jobs over the 11 years.