Marc Eubanks Email & Phone Number

Warrenton, Mo, Us

Santa Barbara, Ca, Us

• Provided comprehensive help desk support for LogicMonitor products, serving a diverse customer base.• Specialized in LM Logs monitoring, event handling, and data source management using WMI, Groovy REST API, and SNMP protocols.• Earned certifications as a LogicMonitor Certified Associate and LogicMonitor Certified Professional, enhancing product expertise and customer support capabilities.• Delivered efficient online chat room and remote support to LogicMonitor customers and community members.• Conducted SNMP v2c & v3 troubleshooting and remediation to ensure optimal system performance.• Configured and monitored AWS, GCP, and Azure environments, optimizing cloud-based solutions for clients.

Sulhamstead, Berkshire, Gb

• Served as Subject Matter Expert (SME)/3rd Level Aternity Consultant for key clients including Shell PLC and Maersk PLC, managing performance monitoring for over 150K end-user stations across the EMEA region.• Acted as 3rd Level NetProfiler Consultant for various clients in the EMEA region, including Shell, Maersk, Mitsubishi Bank, and AstraZeneca.• Implemented Power BI to Azure Data Lake integration from both Aternity API and NetProfiler, enhancing data retention and facilitating MoogSoft AIOPs analysis.• Provided expertise as a Riverbed SteelCentral App Response Consultant for clients such as HMRC, BTP, and AstraZeneca.• Managed ServiceNow ticketing and alerting integration to streamline operations and improve incident response.• Utilized Splunk for log management and analysis to enhance system monitoring and troubleshooting.• Developed and executed REST API queries and integrations to various data stores using tools like PostMan, Python, and SoapUI.• Conducted Java JVM troubleshooting to optimize application performance and stability.

London, Gb

Technical Engineer• APM/NPM Team (Application/Network Performance Monitoring) Installed Skybox 6.5 and upgraded to versions 7.5 and 8.0.• Managed daily Skybox model administration, covering network technologies such as routers and firewalls from Checkpoint, Fortinet, Cisco, McAfee, and F5.• Administered Riverbed ARX Probes and conducted reporting, including Wireshark investigations.• Updated Riverbed ARX Probes.• Created Riverbed RPM Dashboards.• Handled SolarWinds Administration.• Worked as member of the BMC Patrol implementation team.

Chelmsford, Essex, Gb

Desktop Support: DWP Work Placement• Provided 1st line support for Windows 8 and MS Office applications, assisting users with technical issues.• Managed and troubleshooted the internal wireless network to ensure reliable connectivity for staff.

London, Gb

• Implemented EMC SMARTs solution (SMARTs/APM/ASAM 5620./OI/TA/NPM/BIM and MPLS) to replace existing SNMPc/Cacti/RRD managed network, managing 4600 network devices.• Conducted fault investigation and resolution for network devices, ensuring compatibility with SMARTs/NCM/APG.• Led NOC/SOC UAT testing and training initiatives to optimize network performance and reliability.• Certified field devices and configured trap and syslog adapters to provide meaningful network information.• Ensured correct device propagation throughout relevant adapters to maintain network integrity.• Managed Centos 6.2 (Linux) installation and administration, including server-based and VMware ESX 5.1 - 5.5 environments.

NMS Enterprise Engineer/Developer/Implementer• Led the design and implementation of a distributed monitoring system for Adapt's managed service infrastructure, utilizing Nagios, MRTG, Zenoss Core, Cacti, RRDTool, and MySQL on Linux Centos 6.2.• Integrated Nimsoft with client NMS systems, including Nagios, SolarWinds NPM/NCM, Zenoss Core, and SNMPC, to streamline monitoring and enhance network performance.• Managed Centos 6.2 installation, configuration, and administration in both server-based and VMware ESX 5.0 - 5.1 environments to ensure optimal system performance and reliability.• Customized and integrated monitoring tools and plugins, including Cacti, Nagvis, NConf, SVN, MRTG, RRDTool, and Routers2CGI, to meet specific monitoring and reporting requirements.

London , Gb

NMS Enterprise Lead Tools Engineer• Spearheaded technical project approvals, driving continual service improvement initiatives for key tools across TfL's infrastructure, providing 3rd line support for Data Centre and Network Operations.• Managed and optimized SMARTs servers on Redhat/CentOS 4, enhancing system performance and reliability for the primary NMS platform.• Engineered and implemented streamlined processes for device and service commissioning using Remedy and Atrium, resulting in improved efficiency and effectiveness in managing change for managed services.• Orchestrated the deployment and management of BMC Patrol Suite on MS Server 2003, bolstering monitoring and management capabilities and ensuring proactive issue identification and resolution.• Implemented Watch4Net APG to monitor and analyze network performance metrics, driving data- driven decision-making and optimizing network reliability.• Leveraged HP Insight Manager for comprehensive server monitoring and management, reducing downtime and enhancing system availability.• Managed version control and configuration management utilizing SVN, ensuring seamless collaboration and maintaining consistency and reliability across IT environments.

Pune, Maharashtra, In

OSS/Solutions Engineer• Played a key role in the team design of global Reuters SMARTs systems onto new platforms, successfully transitioning over 30,000 monitored nodes to enhance system performance and reliability.• Managed and optimized primary NMS platforms including SMARTs and CA Spectrum, ensuring seamless integration and alignment with organizational objectives.• Administered Solaris 9 and Redhat Enterprise Release 4 environments, implementing best practices to optimize system stability and performance.• Spearheaded the migration from CA Spectrum to EMC SMARTS 8.1, driving improved functionality and efficiency across the monitoring infrastructure.• Designed and executed User Acceptance Testing (UAT) processes, serving as a UAT test engineer to validate system functionality, performance, and user satisfaction.

Geneva, Geneva, Ch

OSS/Solutions Implementation Engineer• Collaborated as a key member of a cross-functional team responsible for designing a new NMS infrastructure for SITA, managing a £2.5 million project, focusing on SAN design for the NMS back end and Sun Clustering for all NMS-related tools.• Led the installation and configuration of primary NMS platforms including SMARTS & APG, optimizing system performance and reliability.• Implemented and designed nine JIRA projects, including the support request system, customer registration, and information collection for commissioning, utilizing JIRA as a workflow management and support ticketing tool.• Installed and configured Confluence as a Wiki tool and Fisheye for code repository administration, enhancing collaboration and documentation processes.• Conducted research and development on NetFlow, IPSLA, and WAN compression technologies, exploring future monitoring solutions and technologies.• Designed and implemented NMS backend server and storage solutions, focusing on SAN and Sun Clustering to ensure scalability, performance, and reliability.• Developed and maintained build and administration documentation for Solaris 9, ensuring consistency, compliance, and best practices across the infrastructure.

London, London, Gb

OSS Systems Manager/Engineer• Played a key role in the integration and management of high-profile projects, including the HA Graphics system on Mac OS X and the setup and monitoring of TSL PSUs for the Playout Networks, ensuring seamless operation and reliability.• Provided advanced traffic analysis and provisioning using InMon and Stealth Watch, optimizing network performance and identifying opportunities for improvement.• Implemented and managed network monitoring solutions for critical playout systems, including PDUs and bespoke broadcast systems, utilizing Shell & Perl scripting to design and implement traps and alarms for Red Bee Servers and Network systems.• Maintained and managed databases used for network monitoring and management, including MySQL, Sybase, & MSSQL, ensuring data integrity, availability, and security.• Installed and maintained key systems in support of the Network and the iPlayer project, including Ironview for monitoring and managing Foundry network equipment, InMon for traffic analysis using sFlow data, StealthWatch for intrusion detection and traffic analysis, and SNMPc for general SNMP- based management of all SNMP v2c & V3 systems.• Collaborated closely with relevant vendors, including Foundry, TSL, Lanscope, and InMon, to address product faults, improvements, and enhance system capabilities and performance.

Frankfurt Am Main, Hessen, De

Network Management Tools Engineer• Managed day-to-day maintenance, troubleshooting, and configuration changes for the SMARTS Incharge system on Solaris 9, utilizing ASL/Shell scripting and reporting to ensure optimal performance and reliability.• Oversaw the EOTs system on Windows Server, handling maintenance, troubleshooting, and reporting tasks to support Network Engineers and facilitate efficient fault diagnosis.• Managed and maintained the Ciscoworks systems across multiple Windows servers, focusing on maintenance, troubleshooting, and reporting to support Network Engineers and enhance system performance.• Administered TACACs ACS 3.3 and LMS 2.5 for the global network, maintaining user accounts and permissions to ensure secure and compliant network access across multiple Windows servers.• Collaborated closely with relevant vendors, including Cisco TAC, EOTs, and EMC, to address product faults, improvements, and optimize system capabilities and performance.

Armonk, New York, Ny, Us

NMS Technical Engineer• Provided application support for EOTS, ensuring optimal performance and reliability to meet business requirements and support end-users.• Managed and supported Ciscoworks 2.5 and TACACs applications, focusing on maintenance, troubleshooting, and optimization to enhance network management capabilities.• Administered and provided application support for VitalNet, maintaining system integrity and availability to support network monitoring and management.• Supported and maintained ISS products, including IDS, Network IDS, and application sensors, ensuring effective threat detection and network security monitoring.• Collaborated closely with relevant vendors, including Cisco TAC, EOTs, ISS, and Lucent, to address product faults, improvements, and optimize system capabilities and performance.

Dearborn, Michigan, Us

Network Management Tools Engineer / Sys Admin• Collaborated as a key member of a global team responsible for maintaining and managing the Ford network, overseeing 200k+ systems worldwide, and managing all network changes, additions, and removals.• Led final ITIL change request verification, ensuring accurate placement or removal of systems from production networks to maintain network integrity and security. Key Responsibilities and Technologies:• Managed and administered primary NMS platforms including HP OpenView NNM and Tivoli, focusing on network monitoring, management, and optimization.• Administered Ciscoworks LMS 2.2 and 2.5, overseeing network configuration, maintenance, and troubleshooting across the global network.• Managed and maintained TACACS ACS 3.3 for the global network, maintaining user accounts, permissions, and secure network access.• Utilized HPOV and NetView for network management and monitoring, ensuring optimal network performance and reliability.• Supported and administered Solaris and Windows platforms, ensuring system availability, security, and performance.• Administered WLSE and RADIUS, focusing on wireless network management and authentication.• Managed DNS administration using VitalNet and QIP, ensuring accurate domain name resolution and system availability.• Conducted Cisco configuration management and verification, ensuring network configurations adhere to company standards and policies.

Greenwich, Ct, Us

• Provided Network Management consultancy and MIB integration services to leading Greek telecommunications companies, OTE/Forthnet and Intracom.• Utilised various Network Management System platforms, including HP OpenView, Solstice Domain Manager.• Conducted general setup of alarm thresholds, utilization metrics, and failure alerts.• Implemented MIB and SNMP integration for monitoring tools such as MRTG, TransView, CA Unicentre TNG, and Concorde.

London, Gb

• Conducted testing of NMS solutions for Nortel Passport equipment and various Cisco switches/routers.• Evaluated different NMS solutions for newly installed equipment and developed a testing methodology using non-vendor software, including Trap Generators, to assess the responsiveness and action potential of different NMS products to hardware-generated traps and MIB queries.• Tested NMS products such as SMARTS, Trapgobbla (SUN Systems/BT proprietary modification), HP/OV NNM, Nortel OMS and OMSP, and Cisco Works 2000 WAN/LAN Manager.• Installed and configured BT proprietary management systems, NNM, BMC Patrol Suite, CiscoWorks 2000 WAN & LAN Manager suites, Nortel OMS/OMSP, and SMARTS.• Configured Nortel/Nortel Bay Networks & Cisco routers.• Worked with Solaris, HPUX, and NT/2000 platforms.• Configured hardware firewalls, including Cisco PIX.

Munich, De

NMS Manager• Managed Network Management systems including TransView, Sun Solstice Domain Manager, and CiscoWorks 2000 & Optivity.• Conducted NOC Data Communications analysis.• Designed network solutions with a focus on routers and switches, incorporating Fast Ethernet, ATM, ISDN, and Frame Relay technologies.• Installed and configured routers across 2500-7500 series.• Implemented and configured Pix 520 Firewalls.• Led project management initiatives for SNMP monitoring solutions, including the Centre Parks IP TV project.• Served as Y2K Network Project Manager.• Acted as Change Management Project Manager, ITIL Process Designer, and NOC Manager.

Chicago, Il, Us

Network/Project Manager• Designed, installed, and managed a new FDDI network and Gigabit Ethernet Switched Network using Cisco Catalyst switches.• Installed and managed Cabletron MMAC+ switches and hubs.• Configured and managed Spectrum Element Manager.

Munich, De

NMS Engineer• Managed WAN Network using TransView, SunOS, and HP OpenView for Ford European Networks.• Conducted remote router configuration for Cisco 4700 and 7500 series, including report creation, MIB integration, and poll & alarm creation across various services like ISDN, Frame Relay, FDDI, and Ethernet in a TCP/IP environment.• Configured Bintec ISDN systems.

London, England, Gb

• Implemented an IP routed environment and managed network using SunNet Manager on Sun System/Solaris, including configuration of threshold alarms, SNMP, and MIBs.• Installed, configured, and managed NB II Routers using 3Com Transcend.• Configured Sun Net Manager on Sun Os.• Installed and configured OS2 2.1/3.0 Lotus Notes servers and provided administration.• Managed an HP/UX system running Informix Online.

London, Gb

• Managed a multi-protocol network.• Installed Netware 3.11 & 3.12 networks.• Provided installation and support for OS2 Version 3.

Gb

• Configured and set up 3Com Netbuilder II routers.• Managed fault-finding and traffic reduction for the WAN using HP OpenView, Synoptics Optivity software, and 3Com Transcend.• Set up and configured Synoptics Lattisnet Hubs/Concentrators.• Utilized Frye & LAN Probe network management software/hardware.

Greenwich, Ct, Us

Other Employment (IT Related)• ICL Systems Integration, Reading, Berks., UK Type: Contract/IT• Royal Bank of Scotland, Treasury Dept., London, UK Type: Contract/IT• BBC TVFM, London, UK Type: Contract/IT• Scottish Mutual Head Office, Glasgow, UK Type: Contract/IT• Corporate Computers, Chelmsford, UK Type: Contract/IT• Touchstone Computers LTD, London, UK Type: Permanent• Kiernan Architecture, London, UK Type: Temp• London Underground, London, UK Type: Temp/IT• Staunton Rubber & Plastics, London, UK Type: Temp• Crown Prosecution Service, London, UK Type: Temp• Canadian Imperial Bank, London, UK Type: Temp• Continental Illinois National Bank, London, UK Type: Temp• Ellenchus Computers Ltd., London, UK Type: Permanent/IT

Tactical Wire Operations Specialist 36K (USA)Security Police Course/Law Enforcement 81132 (USAF)