Marc Felt Email & Phone Number

Sherman Oaks, California

Los Angeles County, California, United States

Greater Los Angeles Area

Tierra Vista Communities provides housing and sustainable housing communities for active duty and retired military families.•Responsible for $ 5 million yearly budgets using monthly financial data and able to maintain a positive quarterly revenue of 8%. •Managed 12 step on-boarding process with an average of 15-20 new employees a year for both the property management and maintenance departments.•Developed lead management program through third party vendor resulting in a 5% rise in… Show more Tierra Vista Communities provides housing and sustainable housing communities for active duty and retired military families.•Responsible for $ 5 million yearly budgets using monthly financial data and able to maintain a positive quarterly revenue of 8%. •Managed 12 step on-boarding process with an average of 15-20 new employees a year for both the property management and maintenance departments.•Developed lead management program through third party vendor resulting in a 5% rise in quarterly revenue. •Conducted monthly bid meetings and contract execution for vendors including all legal and insurance paperwork required as part of the company WOMA (Work Order Master Agreement) policies averaging $200,000 a month. •Created new branding campaign and a pay-per-click campaign resulting in a continuous 11% rise in sales traffic. •Daily management of e-mail marketing campaigns to inbound military members as well as Department of Defense and Government Contractors.•Conducted weekly safety walks on property and government facilities resulting in an accident free record of seven years.Assistant Community Manager, Tierra Vista Communities- Los Angeles Air Force Base January 2013 to July 2013 •Support Resident Service Coordinators on Resident Journey touch point program which includes over 20 touch points which encompasses all aspects of the resident living experience. •Oversaw maintenance of homes thru renovation and move-in process. •Serve as point of contact for all senior leadership for special needs and requests. •Developed customer retention and referral programs by redefining customer base, created new vendor matrix and marketing program. Show less

- Developed and supervised national grassroots marketing programs·Responsible for all Newspaper, Television, Magazine, and Radio negotiations and media buys.··Managed customer retention programs through database management·Daily communication with ten housing communities consisting of over 2500 homes and 10 sales offices.·Performed on-site property tours for overall physical condition of the property and its signage.·Extensive supervision of homes sales goals and prospect… Show more - Developed and supervised national grassroots marketing programs·Responsible for all Newspaper, Television, Magazine, and Radio negotiations and media buys.··Managed customer retention programs through database management·Daily communication with ten housing communities consisting of over 2500 homes and 10 sales offices.·Performed on-site property tours for overall physical condition of the property and its signage.·Extensive supervision of homes sales goals and prospect traffic using lead tracking, cost per lead, cost per sale· Search engine optimization for ten community websites.·Developed “Rewards and Recognition” program for sales staff which includes a Mystery Shopper program·Creator, Editor, and Sales Manager of Thesman Lifestlyes Community newspaper which is distributed to its Mesa communities and surrounding retail outlets for a total circulation of over 8,000 copies generating over $5,000 a month in revenue. ·Created a “Rent to Own” program Show less