-Closing and resolving open tickets-Providing 1st level support to Students/ Faculties / Staff inside campus-Providing Remote support to users.-Installing software upon request or walk in, inside service desk.-Removal of viruses detected on system or virus scanned by the user.-Answering phone calls and guiding users through phone on their issue.-Providing training new users faculties and staff on how to use the software ofTAMUQ-Setting DUO app push notifications to students , faculties and staff.-VPN configuration cisco any connect upon request.

-Installing and configuring computer, laptops, desktop operating systems as well aslocal and network printers.-Providing 1st Level and 2nd Level support to users.-Replacing hardware parts as required.-Answering calls, replying to e-mails and closing open tickets once issue has beenresolved.-Microsoft O365 License management and assignment-Maintain and update asset sheet.-Make sure that the IT Policies are applied and followed setting up new users onActive directory.-Assist in training new & existing staff about existing & new IT Implementations.-Attending & finding solutions to IT problems.-Troubleshoot hardware, software, and network operating system.-Dealing with problems that may arise through hardware & system failure, operatorerror or user misunderstanding.-Prioritizing and managing several open tickets at onetime, and make sure that the caseis closed.-Maintain logs of activities and completed work.-Handling daily Back up & securing data One Drive And Local data Keep IT .-Follow-up on system and hardware upgrades if required for better businessproductivity. Follow up on IT frequent pending issues to provide better solution & enduser satisfaction.-Active Directory knowledge such as creating accounts, account migration, resetpasswords, create groups etc.-Security assigning on shared folders-ID Card Access Creation and access assignment-Microsoft Compliance back up for DEMOB users-Dell server tape replacements-Application set up as per companies policy such as, onedrive, lotus notes, symantecendpoint etc.-Weekly Microsoft Azure AD suspicious Log in reports

-Configuration and testing of ITS (information traffic system) devices such as-VMS(Variable message signs, RVD (Radar vehicle detectors), License plate radars and-CCTV cameras.-System checking in control room for the functionality of the installed devices on site.-Troubleshooting alarms of the devices.-Cross checking remotely of the functionality of Access point switches and Drop pointswitches installed on site in control room.-Maintenance of devices installed on site.-Accuracy reporting of Radar devices and License plate readers installed on site.-Installation and configuration of new ITS equipment.-Providing planned inspections to our clients of the devices installed on site andpresenting the functionality of the device.-Assigning IP address and MAC Address on devices installed on site.

-Set up workstations with computers and necessary peripheral devices.-Install and configure appropriate software and functions according to specifications.-Provide orientation and guidance to users on how to operate new software andcomputer equipment.-Organize and schedule upgrades and maintenance without deterring others fromcompleting their work.-Perform troubleshooting to diagnose and resolve problems (repair or replace parts,debugging etc.) =maintain records/logs of repairs and fixes and maintenance schedule.-Identify computer or network equipment shortages and place orders.-Assist in computer lab and printer management.-Training other student workers in various skills including checking AV system, basiccomputer troubleshooting, printer maintenance communication skills, and helpdeskphone.-Answering phone calls for remote support-Maintains inventory of equipment and parts as well as documentation of vendoractivities.-Purchase and set up of company provided electronic equipment (computers, printers,scanners, telephones, cellphones etc.).-Hand on experience with VPN configuration and routing.-Provide technical support to all staff regarding all IT related issues.-Coordinate with Vendor for services and hardware needs.-Additional support depending on user's demands.-Active Directory user account creation-Daily checking of servers for any fault or malfunction-Joining new configured PC to the company Domain-VPN configuration Cisco Anyconnect