Responsible of the day to day management f the Chalet, delivering a 5 stars service experience to the guests. Managing and training the team. Proactive communication with guests to ensure all queries are answered and any special requests are met at the earliest opportunity

As a restaurant Manager in Fawsley my duties was to coordinate daily Front of the House and Back of the House restaurant operations. Deliver superior service and maximize customer satisfactionRespond efficiently and accurately to customer complaints. Organize and supervise shiftsAppraise staff performance and provide feedback to improve productivity. Ensure compliance with sanitation and safety regulations. Manage restaurant’s good image and suggest ways to improve itControl operational costs and identify measures to cut waste. Train new and current employees on proper customer service practice. Weekly report to the Hotel Management.

My day to day job was offering advice on wines and serving customers, organising promotions, including wine tastings, taking payment for goods. Keeping accounts and records, stock control, following and enforcing the legal requirements for the sale of alcohol. Opening and closing the establishement.