Marc Friedman Email & Phone Number

Milwaukee, Wi, Us

San Diego, Ca, Us

Independently worked across the entire organization to deliver cloud security solution by default, resulting in improved security posture, better visibility, and the breakdown of traditional security silos.• Led cloud security projects including AWS security tooling- Used tooling to automatically scan 900+ AWS accounts. Drove project reducing cloud misconfigurations from 15000 to 2000 critical/high over a 3-month period.- Drove automated WAF strategies that blocked over 2-3 million suspicious requests/month- Devised strategies to improve governance, privacy, and compliance across the organization that automated “toil”• Led a global team of 8 members with no turnover using Agile methodologies via Jira toolset.• Aligned compliance and data gathering for audits including SOX and GDPR leading to successfully passed audits • Updated policies including change management and exception management allowing for decentralization of processes, faster delivery, and alignment with SEC regulations.• Drove cloud security center of excellence (CSCOE) across all levels of management resulting in a single unified strategy for cloud security.

San Diego, Ca, Us

San Diego, Ca, Us

Worked across a global engineering division and management in support of delivering numerous platform solutions. Delivered the product(s) to enable AWS consumption, optimization, and governance that to the adoption of over 900 AWS accounts across 25+ product lines.• Scaled team from 6 to 15 team members across multiple geographies (EMEA, APAC, AMR) with minimal turnover.• Drove AWS cost optimization to remain level while platform usage increased by 20%.• Devised global on-call process and strategy successfully meeting service level objectives (SLOs).• Built people orientated solutions such as employee hiring improvements, employee engagement process, employee risk management, training strategies (both engineer and management). • Improved “time to effective” from 6 weeks to 4 weeks for new hires.• Led AWS cloud training across the global resulting in over 350 engineers trained in needed job skills.• Managed numerous 3rd party vendor solutions including cost, delivery, and backend processes.

San Diego, Ca, Us

• Saved 30% year over year in licensing costs from multimillion-dollar vendor portfolio by devising financial dashboard and usage tracking process, and effective supplier negotiation.• Managed offerings in monitoring including system, application, performance, and real-user spaces.• Pioneered use of Amazon Web Services (AWS) by working with architects and end-users, reducing application bring up times from weeks to days and operational tasks like patching from months to weeks.• Led 1st AWS cost optimization program, saving 50% in AWS spend.• Devised standards for application monitoring at system, application, log, and real user tiers, allowing for up to 15-minute initial response time for critical applications and problem detection / resolution before customer impact, surpassing industry standards.

San Diego, Ca, Us

Managed and mentored team of 3 - 12 engineers to deliver high availability for 35 - 45 critical, 3rd-party tools used for finance, collaboration, monitoring, and quality assurance.• Devised and implemented project plans for successful application bring-up and support, including cost analysis, resource, and schedule management, resulting in on-time delivery for multiple bring ups.• Built policies, procedures, and standards, led integration of applications teams into standard architecture, and operating procedures, leading to reportable increase in availability of tools, from 90% to 99% availability.• Designed top-to-bottom security for all systems, decreasing time to pass security audits and delivering services faster.• Designed and implemented key business systems as member of IT team for Qualcomm to meet high SLA requirements.• Worked with customers to define requirements and build system to industry standards, such as banking accounts payable system, reducing manual time from 2 days to 2 hours

San Diego, Ca, Us

Role: Solutions Architect/IT managerManage and mentor a team of 5 US-based and 7 foreign-based senior engineers to deliver 99.8% or greater availability for critical, web based tools used for Finance, Collaboration, Monitoring, and Quality Assurance. - Lead integration of quality assurance applications, including HP tools such as quality center and performance center, into standard architecture and operating procedures. - Lead the system architecture for 35-45 concurrent applications, integrating all aspects of technology to meeting SLA, RTO, and RPO requirements.- Develop vision, strategy, and roadmap for numerous applications.- Devise and implement project plans for successful application bring-up and support. This includes cost analysis, resource management, and schedule management.- Devise and publish standards and processes for all team members.- Collaborate with team members to remove technical or programmatic obstacles.- Conduct service design reviews to make sure all projects are aligned with team standards.- Design proof-of-concept projects to analyze service suitability.- Leverage and work in partnership with cross-functional teams to integrate successful services. Teams include web, database, server, identity management, program management, security, backup, virtualization, storage, etc.- Manage customer’s expectation and influence requirements to design a more robust system.- Identify and monitor key metrics such as availability, degradation, costs, team load, and customer satisfaction.- Deliver feedback on vendor contracts, licensing, and application updates to management.- Set long term growth goals for team members, provide feedback on performance, and hold formal reviews.- Actively pursue and maintain knowledge of industry trends for improved service delivery.- Manage vendor relationships for all applications.- Recruit and retain staff members through designing projects to meet individual needs.

San Diego, Ca, Us

Role: Solutions ArchitectMember of the IT staff successfully architecting and implementing key business systems for Qualcomm that meet a high SLA requirements. - Architected and built systems with cross-functional teams to integrate successful services. Teams include web, database, server, identity management, program management, security, backup, virtualization, storage, etc.- Worked with customers to define requirements and build system to industry standards.- Leveraged vendors to overcome any technical obstacles.- Applications supported include Amber Road Trade Export System, Vertex Tax System, Sabrix tax system, Kofax Accounts Payable System, Jive Collaboration Software, Bottomline Web Series for Bank Interface Technology leveraged: - Application – Weblogic, Apache tomcat - System– HP GL blades, Sun T-series servers, Solaris LDOMs, VMware virtual servers - Operating system – RHEL 5 and RHEL 6, Solaris 10+, Windows server 2003, Windows server 2008 - Web – Apache Web Services, Netscalar Virtual IPs - Database – Oracle 11g, MySQL - Identity – Novell Ldap, Single Sign On - Disk/Backup/Security – Veritas Netbackup, Netapp disk array, SAN disk array - Monitoring – HP Sitescope, Appdynamics APM, Splunk

San Diego, Ca, Us

Member of the IT staff responsible for maintaining all production assets in a fast-paced, service as a software/web environment for the medial billing industry, as well as all necessary corporate assets.- Planned, designed, and implemented a number of high availability applications and a disaster recovery site. - Developed an asset tracking system with interfaces into purchasing, HR, and other key business areas- Re-architected backup policies to enable a wider coverage window.- Troubleshoot highly complex technical problems on the end-to-end system.- Developed SQL procedures to address business needs, such as asset allocation and licensing agreements.- Maintained Solaris-based servers (M4000, v490, v480, etc.) and supporting 3-tier software (Apache, Apache Tomcat, Java, Oracle, Vertias cluster, Veritas Disk Manager, Weblogic, Ldap, NFS, DNS, etc.).- Maintained and configuring RAID 1+0, fiber based EMC Symmetrix and CLARiiON storage arrays, including multiple BCVs for accelerated backup. - Configured SAN switches, specifically Brocade applications.- Maintained multiple disk platforms includes Sun StorageEdge 3510, UniPacks, and SCSI disks using optimal RAID configurations.- Maintained and tuned a backup strategy, using EMC BCVs, NetBackup, and Sun SL500 Tape library. - Configured CISCO 6500 routers, PIX firewalls, SFTP sites, and F5 load balancing servers.- Scripted repeatable processes, including ksh, bsh, and csh shells, awk, sed, curl, and other tools.- Implementing numerous virtual servers on VMWare, Microsoft Virtual Server, and Solaris zones.- Maintained up to 75 Windows XP and Windows Server 2003 machines and supporting software, such as Active Directory and Exchange.

Palo Alto, Ca, Us

Member of a management team responsible for the sustaining of software specific to Sun Microsystem’s full server line (firmware, Solaris, components, etc) and communication liaison to our partner, Fujitsu Inc. - Coordinated with Fujitsu Inc. to maintain the Mx000 series and developing the software sustaining requirements, standardized processes, and test plans through negotiation with Fujitsu Japan counterparts.- Worked with internal teams (marketing, engineering, service, etc.) and sustaining management to appropriately prioritize workloads.- Transferred knowledge and processes between companies, resolving complex issues, and successfully supporting both customer bases.- Managed critical situations to successful resolution.

Mba

Bs, Statistics

Executive Certificate, Management And Leadership

Certificate Of Engineering - Systems Engineering

Certificate Of Personal Financial Planning