Marc Gainer Email & Phone Number

Iraq

Systems Administrator that has been trained as a voice tech as well as a junior Motorola radio technician due to being at post without the other two tech shops readily available.• Plans and schedules installation of hardware, operating systems and applications software• Manages accounts, network rights and access to systems. Manages systems resources including performance, capacity, availability, serviceability, and recoverability. Implements security procedures and tools… Show more Systems Administrator that has been trained as a voice tech as well as a junior Motorola radio technician due to being at post without the other two tech shops readily available.• Plans and schedules installation of hardware, operating systems and applications software• Manages accounts, network rights and access to systems. Manages systems resources including performance, capacity, availability, serviceability, and recoverability. Implements security procedures and tools. • Develops and documents SOP’s and resolves hardware/software interface problems while ensuring systems functionality and integrity.• Provides day-to-day service to over 1,000 users dealing with creation of new user accounts, password resets and training users on network systems.• Conduct fault isolations and technical control of voice lines and associated equipment. Perform manual install operations to include pulling wire, cable, running and installing conduit and terminating various cables. Programs and installs various phone systems throughout the Consulate post to include troubleshooting and repair of down circuits.• Programs, configures, issues and maintains portable handheld Motorola radios to all personnel at post. Troubleshoots and corrects system faults with vehicle radios at an intermediate level and provides feedback to radio shop techs on more advanced problems Show less

Perform routine system maintenance and analysis functions including: hardware configurations; adding, removing and replacing hardware components; use of hardware and software diagnostic testing tools; and cable infrastructure installation and maintenance• Process trouble tickets and create user accounts in Active Directory• Troubleshoot software issues quickly and effectively (Vista, Outlook, Windows 2003/2008 Server, Active Directory, and Exchange 2003)•… Show more Perform routine system maintenance and analysis functions including: hardware configurations; adding, removing and replacing hardware components; use of hardware and software diagnostic testing tools; and cable infrastructure installation and maintenance• Process trouble tickets and create user accounts in Active Directory• Troubleshoot software issues quickly and effectively (Vista, Outlook, Windows 2003/2008 Server, Active Directory, and Exchange 2003)• Troubleshoot hardware issues quickly and effectively (Dell servers and laptops, CISCO VoIP phones, printers and Cisco routers, and switches• Set appropriate permissions for network resources• Set up, operate and maintain Tandberg Video Tele-Conferencing devices ensuring customer availability• Install, configure, maintain and backup servers and associated network devices• Maintain and monitor organization Information Assurance policies, and enforce adherence to network security and policies• Perform equipment status monitoring and preventative maintenance on assigned equipment• Maintain inventories for site equipment to include test equipment Show less

Providing Tier I & Tier II services to the entire One-Net Pacific AOR consisting of over 50,000 users with unsurpassed customer satisfaction and system performance.• Designs and implements new methods, procedures, and systems (both automated and manual) to improve the processing and flow of information within the company.• Develops and provides documentation of the system specifications, including system scripts, system installation procedures, system backup and recovery techniques… Show more Providing Tier I & Tier II services to the entire One-Net Pacific AOR consisting of over 50,000 users with unsurpassed customer satisfaction and system performance.• Designs and implements new methods, procedures, and systems (both automated and manual) to improve the processing and flow of information within the company.• Develops and provides documentation of the system specifications, including system scripts, system installation procedures, system backup and recovery techniques and system test methods.• Analyzes, installs and configures applications; troubleshoots network problems, and monitors and evaluates system performance.• Establishes operational databases, software configuration controls and system interfaces for computer system(s) assigned.• Maintains file servers and network access; documents and analyzes system anomalies to ensure optimum equipment performance.• Prepares systems for operational use and supports operational tests.• Provides 24/7 Service Desk support Show less

Responsible for performing remote management of the CIS (Fwd) client’s computer work stations and telephones throughout the Embassy Annex, and ensure the workstations are properly installed, secured and maintained using the network management tools as well as system management tools deployed at the Help Desk.• Troubleshoot several different types of connectivity setup, email, and various Internet related issues to determine the source of the problem and resolve it.• Perform… Show more Responsible for performing remote management of the CIS (Fwd) client’s computer work stations and telephones throughout the Embassy Annex, and ensure the workstations are properly installed, secured and maintained using the network management tools as well as system management tools deployed at the Help Desk.• Troubleshoot several different types of connectivity setup, email, and various Internet related issues to determine the source of the problem and resolve it.• Perform troubleshooting over the telephone or in person.• Perform first line diagnostics on customer work stations and phones and elevate the problem to other departments, if appropriate.• Create and install software images on new PCs and install software programs.• Log, track and close tickets and calls with the Alerts and/or Remedy Systems.• Ensure rapid problem notification for VIP clients (O-6 and above).• Interview users to collect information about problem and lead users through diagnostic procedures to determine the source of problems.• Create / delete client accounts and add computers to the MS domain.• Train users on software and hardware use and perform other duties as assigned. Show less

San Antonio, Texas Area

Provide day-to-day technical support for desktop systems software, hardware and network infrastructure connectivity. Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment. Maintains passwords, data integrity and file system security for the desktop environment. Communicates highly technical information to both technical and non technical personnel. Recommends hardware and software solutions, including new acquisitions… Show more Provide day-to-day technical support for desktop systems software, hardware and network infrastructure connectivity. Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment. Maintains passwords, data integrity and file system security for the desktop environment. Communicates highly technical information to both technical and non technical personnel. Recommends hardware and software solutions, including new acquisitions and upgrades. Participates in development of information technology and infrastructure projects. On occasion conducts training programs designed to educate an organization's computer users about basic and specialized applications.• Vast array of troubleshooting experience, ranging from hardware to network connectivity problems all corrected within minimal time.• Works well with a team and extremely dependable working alone.• Motivated individual continuing to advance knowledge through attaining certifications and college courses. Show less

Crossed trained professional, responsible for maintaining the ships network connectivity and correcting user problems in a timely fashion along with handling the preventive and corrective maintenance of network systems. Expeditiously handled trouble tickets at a helpdesk technician level and routed higher level technical problems to the correct personnel. Solely responsible for correcting three major casualties to the ships network while underway resulting in thousand's of dollars… Show more Crossed trained professional, responsible for maintaining the ships network connectivity and correcting user problems in a timely fashion along with handling the preventive and corrective maintenance of network systems. Expeditiously handled trouble tickets at a helpdesk technician level and routed higher level technical problems to the correct personnel. Solely responsible for correcting three major casualties to the ships network while underway resulting in thousand's of dollars saved from contractor man hours in tech assistance cost.Assisted in the loading and destruction of all COMSEC material ensuring 100 percent accountability and zero discrepancies.Developed 3M maintenance boards/schedules and supervised eight personnel in the daily tasks of all maintenance procedures. Show less

Nsga(Nioc) Yokosuka, Japan

Work Center Supervisor in charge of all corrective and preventive maintenance procedures and scheduling for the command’s entire 3M program. Command project manager responsible for coordinating and developing a scheduling process utilized to improve manpower efficiency.• Team lead of six personnel in the installation and configuration of 60 NIPRNET and SIPRNET stations overall increasing productivity by 40 percent.• Fabricated and tested over 200 ST, and SC fiber connectors with… Show more Work Center Supervisor in charge of all corrective and preventive maintenance procedures and scheduling for the command’s entire 3M program. Command project manager responsible for coordinating and developing a scheduling process utilized to improve manpower efficiency.• Team lead of six personnel in the installation and configuration of 60 NIPRNET and SIPRNET stations overall increasing productivity by 40 percent.• Fabricated and tested over 200 ST, and SC fiber connectors with minimal discrepancies and assisted in running over 2,000 feet of cabling throughout the infrastructure.• Presented with Admirals Letter of Commendation after being nominated as the Sailor of the Quarter for outstanding performance and coordination skills, during an $800K building addition. Show less

Nsga(Nioc) Kunia, Hawaii

Entry level telecommunication and voice communication maintenance technician responsible for maintaining peak performance of over 1000 communication circuits including Tacintel (Tactical Intelligence), OPINTEL (Operational Intelligence), ADNS (Automated Digital Networking System), Telephone lines, Global SatComm circuits throughout a 5,000 plus personnel infrastructure.• Provided technical support for over 3,000 personnel and resolved over 2,000 trouble tickets.