Marc Gevers Email & Phone Number

Meridian Charter Township, Mi, Us

Brighton, Michigan, United States

Working with senior organizational leadership and coordinate my team of project managers and vendor partners with a focus on all areas of information technology for our businesses. This includes oversight of budgets and projects, cyber security, IT policy, compliance and standards, new technology R&D and coordination of technology on M&A initiatives. This includes assessment of current state, development of recommendations, priorities, budgets and roadmaps. Beyond project scope, my team manages through project initiation, implementation, close-out and follow-up.I work closely with our EVP of Technology and Applications to ensure the organization is current, secure & compliant in all areas of IT. I lead IT BCP/DR planning, our corporate cyber security training & awareness program and work with our vendor partners to meet & exceed IT industry compliance standards and frameworks.As part of the organizational safety team, our technology PMs are responsible for all aspects of technology as they relate to community safety & security, ensuring rapid response to incidents. Additionally, managing planned work to enhance safety/security with the assistance of vendor partners and internal resources. The role requires me to remain current on industry trends & developments, taking these into consideration when determining solutions for our businesses. I am also responsible for technology capital and operational budget tracking, reporting and adherence as well as managing several strategic vendor partners through regular engagements.With my team, we develop and maintain the IT program model for the senior living division, including design, implementation and oversight of technology systems for new construction projects.

Brighton, Michigan, United States

In my current role, I work with senior organizational leadership and coordinate my team of project managers and vendor partners with a focus on technology-related aspects of safety at our senior living communities. In addition, I am responsible for all technology systems & Solutions for acquisitions, new builds and capital improvements to existing locations. This includes assessment of current state, development of recommendations, priorities, budgets and roadmaps. Beyond project scope, my team manages through project initiation, implementation, close-out and follow-up. As part of the organizational safety team, I am responsible for all aspects of technology as they relate to community safety & security, ensuring rapid response to incidents. Additionally, managing planned work to enhance safety/security with the assistance of vendor partners and internal resources. The role requires me to remain current on industry trends & developments, taking these into consideration when determining solutions for our internal customers. I am also responsible for technology capital and operational budget tracking, reporting and compliance as well as managing several strategic vendor partners through regular engagements.

Brighton, Michigan

Manage all aspects of IT finances including spend tracking and multi-year budget planning for multiple businesses in the company. Regularly review products and services in production (including hardware, carrier services, software solutions etc.) and evaluate the need for change/ refresh/ cost reduction. As part of the IT leadership team, be actively involved in defining the strategic direction of IT services and prioritizing initiatives.Lead the project management team responsible for all aspects of IT projects including new construction, acquisitions and enterprise IT projects. Work closely with the IT helpdesk team to monitor issue trends, user experience and problem resolution. Assess and support team members for future growth and development through the IT department.Through product research and vendor relationships, work to identify and present solutions to the business that best serve business need while keeping ROI and future-proofing systems front of mind. Act as a consultant/ point of contact to other departments throughout the enterprise for research/ discovery and issue escalation or support. When necessary, act as principal project manager or active participant on IT-related projects. Manage vendor relationships - meeting with vendors regularly, providing feedback and working together to ensure business needs are being met accurately and in a timely fashion. Leverage vendor SMEs for research and recommendations where applicable.

Brighton, Michigan

Oversee the IT project management team for new construction, acquisitions and enterprise IT projects.

Brighton, Mi

IT Project Manager handling new construction projects, refreshes and updates to existing locations throughout the mid-west.

I manage the team that supports all data center operations including storage, compute and networking hardware for the enterprise. My team is also responsible for the design, configuration, deployment, maintenance and support of the enterprise virtual environment, database systems, windows servers, active directory, group policy, exchange, linux servers, load balancers, core routing/switching, WAN, wireless and point to point connectivity as well as the IP-based telecommunications and collaboration systems. The team serves as a final escalation point for support on all of these systems. The team actively maintains various monitoring and alerting products to support all of these operational areas. In addition, I am responsible for generating budget proposals/recommendations, approving employee purchases, managing vendor relationships as well as collaboration with other IT teams and business units. I work with my employees to help them further advance their careers and skills, whether that is through training and events attendance or involvement in complex/ critical projects. My team is also responsible for the creation, maintenance and testing of IT disaster recovery and business continuity plans - along with the necessary technology tools to support these efforts. This includes supporting two data centers and all branch locations.

Manages all IT Operations onboard a Solstice class vessel equipped with advanced technology combined with a large number of network devices, point-of-sale systems, computers, servers, etc., to maintain and support. Manages and coordinates the activities of a Network Infrastructure Manager and three Assistant Systems Managers engaged in monitoring and troubleshooting of all hotel related computer equipment, including but not limited to, the network infrastructure, the Interactive Stateroom Entertainment (ISE), the telephone exchange (PBX) with all wired and wireless (DECT) telephone equipment, Wi-Fi & Internet Cafe, and satellite voice and data transmissions (C-Band, Inmarsat A, B, C, M, Mini-M, Mobilecom/Mercury Call Router, Call Accounting, etc). In addition, the department maintains some marine equipment excluding navigational-related equipment.On a regular basis, meets with the Hotel Director, to review the requirements of the day’s activities and time frames. Reviews schedules to estimate time requirements to ensure speed and efficiency. Meets with subordinate staff to review department and guest comments to implement revisions and improvements.May be asked to participate as a member of the shipboard executive committee to solve organizational issues onboard the vessel.Trains and monitors all levels of Assistant Systems Managers and Celebrity Online Technicians for proper skill and service. Conducts training for system upgrades, new reporting requirements, equipment, etc.Answers inquiries pertaining to IT and general information. Responds to escalated departmental and/or guest complaints in a considerate, professional and positive manner by showing concern and listening actively. Takes ownership of guest concerns, by following-up and ensuring complaints are resolved to the guest’s satisfaction.

Manages all IT network and infrastructure operations onboard a Solstice class vessel equipped with advanced technology combined with a large number of network devices, computers, servers, etc., to maintain and support. Manages and coordinates the activities of two Celebrity Online Technicians engaged in monitoring and troubleshooting of all infrastructure related issues, including but not limited to, the network infrastructure, the Interactive Stateroom Entertainment (ISE), the telephone exchange (PBX) with all wired and wireless (DECT) telephone equipment, Wi-Fi & Internet Cafe, and satellite voice and data transmissions (C-Band, Inmarsat A, B, C, M, Mini-M, Mobilecom/Mercury Call Router, Call Accounting, etc). In addition, the department maintains some marine equipment excluding navigational-related equipment.1. Manages an increasingly complex financial budget for the assigned area, including the successful identification of expense reduction through cost control. Ensures the continuous operation of computer related equipment. Records production and operational data on specified forms. Analyzes operational problems and establishes controls. Reviews the overtime requests against production levels to determine appropriate needs and approves amounts accordingly. implement revisions and improvements.Responsible for the technical aspects of the Interactive Television (ITV) system. Follows procedures and standards for operation and maintenance of ITV distribution equipment and ensures the highest possible level of guest and crew satisfaction.Trains and monitors all levels of Celebrity Online Technicians for proper skill and service. Conducts training for system upgrades, new reporting requirements, equipment, etc. Reviews work schedules and time records. Coordinates with the IT Infrastructure and Operations Manager to review hiring specifications and candidate qualifications.

Manages all IT Operations onboard Century or Millennium class vessels equipped with advanced technology combined with a large number of point-of-sale systems, computers servers etc., to maintain and support. Manages and coordinates the activities of the Assistant Data Systems Manager(s) as well as Celebrity Online Technicians engaged in monitoring and troubleshooting all hotel related computer equipment, including but not limited to, the network infrastructure, Internet Cafe, and satellite voice and data transmissions (C-Band, Inmarsat A, B, C, M, Mini-M, Mobilecom/Mercury Call Router, Call Accounting, etc). In addition, the department maintains some marine equipment excluding navigational-related equipment.1. Manages an increasingly complex financial budget for the assigned area, including the successful identification of expense reduction through cost control. Ensures the continuous operation of computer related equipment. Records production and operational data on specified forms. Analyzes operational problems and establishes controls. Reviews the overtime requests against production levels to determine appropriate needs and approves amounts accordingly.Participate as a member of the shipboard executive committee to solve organizational issues onboard the vessel.

Provide first level shipboard support for all certified applications. Answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies. Logs and tracks issues using problem management database, and maintains history records and related problem documentation. Prepares standard statistical reports, such as help desk incident reports. Analyzes and evaluates incident reports and makes recommendations to reduce help line incident rate. Installs personal computers, software, and peripheral equipment. Assembles and configures basic network components and associated services. Sets up and maintains basic network operations, including assembly of network hardware. Performs basic network troubleshooting to isolate and diagnose common network problems. Upgrades basic network hardware and software components as required. Installs, upgrades and configures network printing, directory structures, rights, security, software and files services. Provides users with network technical support. Responds to needs and questions of users concerning their access of network resources. Establishes network users, user environments, directories, and security for networks being installed. Installs and tests necessary software and hardware.

Technical support for customers. Assist with troubleshooting and resolving day-to-day technical challenges that arose in operator systems to maintain maximum systems uptime and operability.

Technical hardware and software sales to existing dealer database. Cold-calling new clients and farming existing accounts. Develop and maintain a strong professional relationship with clients.

Nccs, Computer Science

Education record