Delivered the companies first full-strength enterprise macOS solution that echo’s parity of the company’s Windows offering, to allow their staff to have a choice or when mandated to work on a macOS, the project encompassed:• Project delivery forecasted as a 9-month duration; the project was completed in 6 months to satisfy clients delivery deadline. This was achieved through robust collaboration, communication, strict planning & delivery management.• Built and deployed the solution in… Show more Delivered the companies first full-strength enterprise macOS solution that echo’s parity of the company’s Windows offering, to allow their staff to have a choice or when mandated to work on a macOS, the project encompassed:• Project delivery forecasted as a 9-month duration; the project was completed in 6 months to satisfy clients delivery deadline. This was achieved through robust collaboration, communication, strict planning & delivery management.• Built and deployed the solution in parallel without impacting the current production macOS business users.• Expanded the suite of Jamf products from only Jamf Pro, to Jamf Protect & Jamf Connect, to provide the functionality required to develop an enterprise solution.• Developed, tested and deployed a new build profile that closely echoed the core build of a windows device; core apps, user profile, security posture using CIS standards, whilst streamlined integration with SSO into Azure, Intune and the Network.• Delivered the ability to consume the company’s existing file and print services from a macOS, via Acronis File Connect, allowing business users to ability to confidently work with just one device. • Introduced additional functionality and benefits; reduced macOS build times, automated elevated access upon request, patching and build updates, tailoring for regional and individual use case deployments where required. • Managed & co-ordinated the reporting of project progress & collaboration with the end client’s inhouse IT project, communication, technical and architectural teams.• Escalation management of issue and concerns from Freshfields and Cognizant. • Service transitioned the solution into Cognizant via knowledge transfer & demonstration sessions, technical and user biased documentation and video tutorials. Show less

Initially supported abrdn’s transition of their technology project function to Cognizant outsource partner: • Created processes and procedures that achieved abrdn’s project lifecycle requirements whilst allowing clear oversight of delivery progress; this was embedded into the Cognizant onshore & offshore project team. • Undertook regular detailed review of performance and made/implemented recommendations to address concerns/feedback in the framework that was originally… Show more Initially supported abrdn’s transition of their technology project function to Cognizant outsource partner: • Created processes and procedures that achieved abrdn’s project lifecycle requirements whilst allowing clear oversight of delivery progress; this was embedded into the Cognizant onshore & offshore project team. • Undertook regular detailed review of performance and made/implemented recommendations to address concerns/feedback in the framework that was originally implemented.Thereafter assured the delivery of projects into the Investment and Corporate divisions of the company.• Regular IT business engagement with the divisions leads and solution architects to plan and mobilise Cognizant to help in the delivery of their project portfolios.• Addressed & resolved project issues before impacting at a divisional level. Where there was impact, used the established business relationships to minimise the need for senior management escalation, by collaborating to an agreed resolution. • Regular internal project portfolio reviews including RAID with Cognizant delivery management team, feeding into regular reviews with the divisions. Delivery led key significant infrastructure projects that were high profile and/or external facing.• Charles River Investment Management System & Enterprise Data Hub – With support from Cognizant infrastructure project team in completing the outstanding infra project deliverables within the programme. • Global Corporate divestment projects – Involved transfer of personnel data, physical infrastructure and building premise to purchasing companies, in UK, Europe and the US. Show less

Delivered multiple investment infrastructure projects following the merger of Aberdeen Asset Management and Standard Life Investment (SLI): • Charles River Investment Management System -18R2 (CRIMS) & Enterprise Data Hub (MEDM based platform)- Managed the build and deployment of 5 route-to-live environments built plus DR for ASI’s top two critical core investment system into two datacentres in England and Scotland.- Deployed a range of server technologies including the newly… Show more Delivered multiple investment infrastructure projects following the merger of Aberdeen Asset Management and Standard Life Investment (SLI): • Charles River Investment Management System -18R2 (CRIMS) & Enterprise Data Hub (MEDM based platform)- Managed the build and deployment of 5 route-to-live environments built plus DR for ASI’s top two critical core investment system into two datacentres in England and Scotland.- Deployed a range of server technologies including the newly introduced Veritas NetBackup solution - Delivered tactical and strategic network connectivity with load balancing between ASI  SLI and ASI  External third-party vendors & trade routing i.e. Bloomberg, Citi.- Managed defect & performance issues pre and post major go-live milestones- Involved in supporting pre go-live integration events • Delivered 5 additional integration projects in parallel to delivering CRIMS & EDH.• Maintained focus & delivery whilst ASI outsourced a significant portion of their technical teams to 3rd party company; introducing new processes, procedures and engagement; whilst reducing their own contractor technical headcount.• Managed supplier engagement, procurement and delivery of hardware to up scale the infrastructure to support integration projects.• Collaboration with business project teams during their application build stages to provide consultancy and technical support to assist with any queries to ensure delivery timescales were met.• Integration Agile and Waterfall working practices and methodologies supported. Show less

Responsible for the delivery of multiple infrastructure implementations running simultaneously in two major programmes:Foreign Account Tax Compliance Act (FATCA)• Deployed into the FATCA programme following the impact of a critical 1 incident, in order to recover the service delivery implementations post initial BAU service recovery.- Implemented a series of controls and measures to stabilise future projects implementations- Initially recovered the lost confidence from… Show more Responsible for the delivery of multiple infrastructure implementations running simultaneously in two major programmes:Foreign Account Tax Compliance Act (FATCA)• Deployed into the FATCA programme following the impact of a critical 1 incident, in order to recover the service delivery implementations post initial BAU service recovery.- Implemented a series of controls and measures to stabilise future projects implementations- Initially recovered the lost confidence from the business teams and key stakeholders of the programme and then built upon it to great effect as the project gather momentum and implementation rate increased due to this.- Project delivery escalations reduced by over 90% following deployment onto the programme• Implemented 38 successful deployments ranging from single to multiple week and weekend implementations, including a full DR proving event and 4 bundles of packaged implementations.• Secured gateway approval for the +2.5 year project to be signed off and fully supported by production technical teams. Common Reporting Standards (CRS)• Managed a major CRS programme service delivery work stream (£1m) to deploy Big Data/Hadoop, a new to bank technology.- Implemented a Unix virtual server estate in Development and Test environments for 3 major programmes that were in collaboration with the CRS programme, as all were requiring the same technology in similar timescales. • Managed gateway activities to allow the programme to implement into production following proving in the root to live environments.• Production implementation planning and co-ordination across multiple CRS workstreams for 2016 deliveries.• Agile methodology to facilitate second phase of project in order to achieve business timescales and commitments. Show less

Responsible for the delivery of infrastructure projects running simultaneously at various stages of their lifecycles:Finance• Migration of the Oracle financial platform from legacy IBM servers onto new IBM P-series servers for all route-to-live environments.- Consulted with IBM and in house subject matter experts to support the offshore AIX technical team in creating the server build documentation to undertake the platform migration.• Following management concerns… Show more Responsible for the delivery of infrastructure projects running simultaneously at various stages of their lifecycles:Finance• Migration of the Oracle financial platform from legacy IBM servers onto new IBM P-series servers for all route-to-live environments.- Consulted with IBM and in house subject matter experts to support the offshore AIX technical team in creating the server build documentation to undertake the platform migration.• Following management concerns and shortly prior to live implementation, was specifically assigned to pick up and deliver the infrastructure for a high priority oracle database update.- Despite significant challenges the project was successfully delivered within the aggressive timescales, ensuring the databases were revised as designed, no failed batch jobs or any unplanned outage of service.Shared Service• Implementation of an automated structured approach to remotely deploy new applications, updates and fixes to 400+ virtual and physical servers in all route-to-live environments across the server estate.- Project constantly under the watchful eye of senior management with aggressive timescales to deliver, compounded with unexpected technical challenges.- Successfully delivered physical and virtual servers into multiple environments, on time and to the required design requirements and specifications.General Insurance• Managed the remediation of route-to-live environments followed by the creation of new Oracle tables, in response to a third party notification.• Identified the root cause and implemented key fixes to an Oracle MI application that eradicated manual intervention from the business, whilst providing an improved service to the customer. Show less

Key projects:• Managed the UK retail advice transformation programme deploying desktop virtual client (Win 7 GUI/Server 2010) hardware and IP telephony/data infrastructure into 62 UK sites from RBS head offices to back office branches.- Delivered a new network telephony design to enable head office network to co-exist on existing branch network serving the branches, saving costs by mitigating the need to provide additional connectivity into branches.- Provided support, guidance… Show more Key projects:• Managed the UK retail advice transformation programme deploying desktop virtual client (Win 7 GUI/Server 2010) hardware and IP telephony/data infrastructure into 62 UK sites from RBS head offices to back office branches.- Delivered a new network telephony design to enable head office network to co-exist on existing branch network serving the branches, saving costs by mitigating the need to provide additional connectivity into branches.- Provided support, guidance and mentoring to a junior project manager during the course of the project.• Produced an executive business case for a remote and virtual desktop upgrade, including a priority assessment for senior management to identify where the £8.9 million would be spent on infrastructure improvements.- Collaboration with technical teams was undertaken to draw out five independent but critically linked infrastructure platforms that were running red in terms of their design limits.• Delivered a proof of concept and pilot for corporate BlackBerrys to support the use of RBS Retail banking application for staff. This was on request of the Director of retail following staff feedback from engaging with corporate clients.- Knowledge of this technology and collaborating with security teams saw a fully proven pilot implemented and business case submitted for full-scale rollout, where previous attempts by others failed to deliver the pilot.• Delivered voice recording/call playback solution to a retail business team, mitigating the need to write up phone conversations from standalone voice recorders, as the new solution allowed these to be recorded directly to tape.• Network project to re-route critical business data between RBS and Equifax (third party) onto supportable infrastructure and decommissioning the legacy infrastructure in four UK based data centre locations. Show less

• Global Cisco network transformation business engagement manager for all executives and three major business divisions within RBS UK&I, providing stakeholder management of Accenture, incident and escalation management.- Throughout the implementation undertook onsite programme representation in parallel to supplier and technical support engagement, ensuring successful site transformations under aggressive timescales.- Executive business school was a critical site implementation. When… Show more • Global Cisco network transformation business engagement manager for all executives and three major business divisions within RBS UK&I, providing stakeholder management of Accenture, incident and escalation management.- Throughout the implementation undertook onsite programme representation in parallel to supplier and technical support engagement, ensuring successful site transformations under aggressive timescales.- Executive business school was a critical site implementation. When unforeseen issues arose the business relationship formed with the site management team was crucial in resolving issues without executive escalation.- Responsible for the delivery of ~£1M annual run rate saving from the deletion of unused phone profiles across the UK building portfolio. Show less

• Managed transition of RBS European trader and executive services/support from a multiple bespoke country model to a single managed service, resulting in a reduced headcount, contract spend, risk, and service complexity.- Through the design of this processes and support framework it enabled further improvements and simplifications to the standard European support model for staff.• Managed the migration of 500 RBS executive staff from Windows XP to virtual client (Windows 7/Server… Show more • Managed transition of RBS European trader and executive services/support from a multiple bespoke country model to a single managed service, resulting in a reduced headcount, contract spend, risk, and service complexity.- Through the design of this processes and support framework it enabled further improvements and simplifications to the standard European support model for staff.• Managed the migration of 500 RBS executive staff from Windows XP to virtual client (Windows 7/Server 2010) involving user profiles, applications, operating system and hardware upgrades.- Local and remote executive business engagement ensured that each executive office requirements were captured with the appropriate solution was managed through to implementation.• Specifically assigned to recover the IE8 upgrade deployment project to the global top RBS 350 business leaders PC’s, following executive escalation after initial poor end user experiences.- Successfully recovered the project with positive feedback and met the deadline to have migrated all staff in scope onto IE8.• Live environment service consultant for global Mobile Device Management (MDM) solution. Provided core requirements of the RBS end user (both executive and non-executive staff) to help select the MDM solution.- Agreed day 1 & 2 features and functionalities that would be achievable in the timescales of the project, including collaboration with IT and group security to ensure that the solutions would meet security sign off.• Extensive service, process and project management experience utilised to design and implement a procurement and support model for handheld iDevices, for RBS global businesses to engage with clients in new ways. Show less